The post i never hoped to make - MacBook hardware problem

[Matthew.M]

Well after all the hardware horror stories I thought I was safe when my MacBook arrived and everything worked fine. But this morning I put a CD in the drive and it wont read it You can hear the laser tracking and going from side to side trying to read it but eventually it just gives up and ejects the CD.

With DVDs it's slightly different, it spins them up, then down, then up, then down, then gives up and ejects them too. Interestingly it will still write blank CDs, but wont verify them afterwards.

I've had it for about 2 weeks

Now the really annoying part - this is my only PC at the moment, I bought it to replace a dying laptop that has now given up completely. I don't want to be without this for weeks while they repair it, especially when the next uni term starts and I start getting work to do. But I also can't put up with no disc drive because it's basically my media centre as well.

What are my options? Can I take it to an Apple store and have it fixed/replaced there even though I bought it online? I'm so gutted right now

 

[Fillado]

Yeah if you make an appointment to see an Apple Genius online then you can pop down to your nearest Apple Store and get them to fix it. I'm having to do the same (different problem mind) so i'm hoping it'll get fixed relatively quickly

 

[Vai]

Apple repair centers may not like to do it, but its very easy to order in a new superdrive, then just drop your laptop in for a day whilst they replace it.

 

[punky_munky]

Find your nearest Apple certified service centre. They'll have diagnose it, order the part and if you're lucky they'll let you keep hold of your lappy until the part comes in.

edit

Wow, really should have read that post above.

 

[Matthew.M]

Cheers guys, I made a genius appointment and they confirmed the drive is dead but unfortunately they didn't have any drives in stock.

They've ordered one in for me and when it arrives they say I should just take it back in to them and they'll do it in 30mins while I go shopping or something to kill time Very happy with the service if that is the case and saves me having to go without my new toy!