The principle of warranties

[pepsilol]

So, a couple of years ago my Kindle died and I didn't make a thread about why it annoyed me so much, I saw the practice again by Apple so I thought I'd make a thread.

I'd like to know if I am being unreasonable.

I purchase a Kindle on January 2011.
It decided to die in October 2011.
Amazon replace October 2011.
Replacement dies Feburary 2012.
Amazon don't replace as replacements come with 90 days warranty.

I was expecting the replacement warranty to expire October 2012.

So essentially no matter how crap the product is , the maximum warranty will be 15 months..

 

[Haggisman]

Makes sense really, otherwise you could just continue to "break" your item and have it replaced under warranty until the end of time.

You've had the 1 year warranty that you originally paid for. If you want longer, then either buy an extended warranty, or buy products which come with a longer warranty*


* This doesn't address the issue that items should last a "reasonable" length of time regardless of warranty, however I'm not sure what would be considered "reasonable" for a Kindle, so while you could possibly claim that it didn't last a reasonable time, I think you would have quite a fight on your hands and it would cost you a lot more time and stress than just buying a new one

 

[Rotty]

most companies work on replacements taking the remainder of existing warranty or 90 days from replacement, whichever is the longer


having said that it is so close I think there may be some room for a goodwill gesture and knowing amazon if you push the matter in a reasonable manner they probably will sort it for you

 

[cheesyboy]

I have a bit of an issue with this.

Let's say I buy a dishwasher with 2 year warranty.

PCB dies after 3 months and is replaced
Then dies 3 months later. replaced
Again 3 months later
and again
and again
and again
Until, one week after warranty expires, it dies and I have to pay £150 for a new one. Which will die 3 months later, but may have its own warranty.

I'm not sure that this^ is in the spirit of the Durability bit of Sale of Goods act

 

[Surveyor]

I have a bit of an issue with this.

Let's say I buy a dishwasher with 2 year warranty.

PCB dies after 3 months and is replaced
Then dies 3 months later. replaced
Again 3 months later
and again
and again
and again
Until, one week after warranty expires, it dies and I have to pay £150 for a new one. Which will die 3 months later, but may have its own warranty.

I'm not sure that this^ is in the spirit of the Durability bit of Sale of Goods act

In that scenario I would have rejected the dishwasher as not fit for purpose long before the 7th or 8th replacement.