The worst service you've ever received?

I've had a mixed level of service from Orange ... on one hand as a normal mobile phone provider I've had no issue with them in the last ~15 years for normal day to day use. I have had them screw up applying an international roaming data package on my account where they (a) signed it up as a rolling option rather than for just for a single month (both of which are options they offer) so I was charged the following month for it as well and (b) their **** system decided to cut me off after what would be £50 of out of bundle data usage despite me being on the relevant bundle (and having only used a fraction of the bundle data) and then they were unable to re-enable data access which left me abroad with no access. Had to sort it out when I was back in the country with several refunds. Also had someone from Orange Broadband (who I've never been with) accuse me of being a liar when he cold called me to take their product ... he didn't make a sale.

Had all sorts of issues with Fedex in the past too ... order things internationally which are then shipped to the office (my name, company name, address etc). Of course a bit later they send out the Customs bill which they only address to company name, address ... consistently missing off my name so of course it gets bounce by our post room. This happens multiple times as they were just incapable of putting a persons name on as well as a company name. Fortunately the company I was buying from switched to DHL.
 
Orange, again, bought a phone and PAYG top-up from them in a deal, they took payment. Nothing arrived, after several calls and 3 months I eventually received a refund for the phone, but not the PAYG top-up. Eventually called my cc company and disputed the transaction, received a refund 2 days later.
 
I find I get consistently bad service from Steam. I remember one time I ordered the wrong thing by accident (I believe it was Civ 5 Gold instead of just Gods and Kings Exp.) and they basically gave me the long version of 'tough'.

I hadn't even installed, played or downloaded it and they still wouldn't have it. Kinda lame.
 
Recently, it'd be H. Shamuel.

Took my Fossil watch in there a few weeks back to have the batteries changed, was quoted an exorbitant price but I just wanted it done so agreed on it. Assistant Manager goes away, comes back five minutes later and informs me the price will be a bit higher because one of the batteries is different to what he thought. Fine, whatever; I pay and leave.

Get home, realise the hands haven't moved since I left the store, only the digital seconds display is working. Take it back in the next day, inform the same guy of the issue. First thing he suggests is that I pay to have it serviced, or just trade it in against a new watch. I say I'd rather he just check that the batteries he installed are actually working, so he goes away and checks, comes back and says the batteries are fine but the watch is clearly not working, so it either needs a service for repair or I can upgrade to something else. No offer of a refund of any kind on the batteries, so I walk out.

Pulled the watch apart myself that weekend, and find that a small metal contact which swivels out to touch one of the batteries hasn't been moved back into place. I rectify it, put the watch back together and unsurprisingly, it works perfectly again.

I get on the phone to their customer services and explain, they say they'll enquire with the store and then contact me within a couple of days. Over a week goes by, no call, so I contact them again. No record of me making any complaint, so they take my details again. Few days later I get a call, they can't speak to the assistant manager who screwed up because he's on holiday, so they're only willing to offer a refund of half what I paid. Cheque never arrived so I had to call them yet again to have another sent out.

Utter shambles. Lesson learned though: Change your own watch batteries.
 
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