Soldato
- Joined
- 23 Dec 2009
- Posts
- 3,288
- Location
- Earth
Just wanted to share my second experience with Thermaltake support.
I have a Thermaltake Element G case which is coming up to being 2 years old purchased from OCUK. It has 3 years warranty in total.
Anyway, this is the second time I have had to contact Thermaltake support with regards to the case and issues, this time it was the rear fan which had stopped working.
Just a word of warning do not use their web based ticketting system I never get a response from them via that, I have had on both occassions had to contact them via this address [email protected] and always get a response within 24 hours.
Have to say that when you do make contact they are very good at getting the issue sorted and they ship parts from Germany and it is very quick; 3 business days tracked is very good being that it is at no cost to the end user.
I have a Thermaltake Element G case which is coming up to being 2 years old purchased from OCUK. It has 3 years warranty in total.
Anyway, this is the second time I have had to contact Thermaltake support with regards to the case and issues, this time it was the rear fan which had stopped working.
Just a word of warning do not use their web based ticketting system I never get a response from them via that, I have had on both occassions had to contact them via this address [email protected] and always get a response within 24 hours.
Have to say that when you do make contact they are very good at getting the issue sorted and they ship parts from Germany and it is very quick; 3 business days tracked is very good being that it is at no cost to the end user.
