I was tempted to sign up (internet E2Save) for Orange Dolphin @£35 a month for 18 months and receive a 'clearance' N95+ 8gig + 7months free rental.
Shiny phone arrives on Fri 1/8/08 with version 10 of the software so I try to update to the latest (21) via Nokia updater ....... it won't.
I then wait in various queues with Nokia, Orange and Carphone Warehouse, who all seem to be experiencing an extremely high number of calls (wonder why) only to be passed from one to the other with each one denying any responsibility.
I then try to top up the battery and the charger won't go into the socket on the phone, even though it's the correct one.
Eventually, Carphone Warehouse decide that they will exchange the N95.
I swap the first handset for another with the nice man from Citylink on Mon 4/8/08 and find that the software is version 11 this time so try to update to 21 ..... it lets me go to vesion 13 but not 21.
Much queueing and **** music later, Nokia tech' guys tell me it's Orange who 'modify' the original software, therefore it is an Orange problem; Orange tell me that Nokia make the handsets and it's Nokia's problem.
Having had enough, I ring Carphone Warehouse to cancel any contracts to be told that as soon as I put the sim in, I accepted the contract and that I couldn't get out. I'm currently trying to 'escalate' the procedure with Orange, who say the same thing even though I've not made any calls.
3 questions:
1) how is one supposed to check the operation/functionality of the phone without putting the sim in?
2) I would have thought that the T&C stating that inserting the sim invalidates the right to return within 7 days is a case of unfair contractual terms and therefore not enforcable?
3) What do you guys suggest? Any ideas would be welcome.
Not quite the same but it's a bit like buying a computer and finding that it's running Windows 95 and you are not able to change the OS.
Not 'unfit for purpose' but not what I thought I was getting either.
Shiny phone arrives on Fri 1/8/08 with version 10 of the software so I try to update to the latest (21) via Nokia updater ....... it won't.
I then wait in various queues with Nokia, Orange and Carphone Warehouse, who all seem to be experiencing an extremely high number of calls (wonder why) only to be passed from one to the other with each one denying any responsibility.
I then try to top up the battery and the charger won't go into the socket on the phone, even though it's the correct one.
Eventually, Carphone Warehouse decide that they will exchange the N95.
I swap the first handset for another with the nice man from Citylink on Mon 4/8/08 and find that the software is version 11 this time so try to update to 21 ..... it lets me go to vesion 13 but not 21.
Much queueing and **** music later, Nokia tech' guys tell me it's Orange who 'modify' the original software, therefore it is an Orange problem; Orange tell me that Nokia make the handsets and it's Nokia's problem.
Having had enough, I ring Carphone Warehouse to cancel any contracts to be told that as soon as I put the sim in, I accepted the contract and that I couldn't get out. I'm currently trying to 'escalate' the procedure with Orange, who say the same thing even though I've not made any calls.
3 questions:
1) how is one supposed to check the operation/functionality of the phone without putting the sim in?
2) I would have thought that the T&C stating that inserting the sim invalidates the right to return within 7 days is a case of unfair contractual terms and therefore not enforcable?
3) What do you guys suggest? Any ideas would be welcome.
Not quite the same but it's a bit like buying a computer and finding that it's running Windows 95 and you are not able to change the OS.
Not 'unfit for purpose' but not what I thought I was getting either.
