Thinking of switching to UKFSN... :)

tem07 · 20 Apr 2007 at 19:21

Thinking of switching to UKFSN OR Virgin Media

Right....
I really don't like BT Broadband at the moment, been with them since 2001 and don't like the internets I'm gettings.
I'm currently on BT Broadband option 3, and to be honest, their support sucks, ring up 'ol India and they can't understand me and I can't understand them....

I'm not even getting 2mb, before I use to get 2,048 down and 448 up. Now I'm getting 1,720 down....

And i'm wondering, do you think I should switch?
I really want to get fast speeds, and I think if I sync with UKFSN, the speeds might probably increase...
What do you think?
What about Virgin Media? They good?

Trifid · 20 Apr 2007 at 19:37

First things, first...

Go here: http://speedtester.bt.com/ And do the speedtest and post your results like this:

IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3675 kbps

(I'm currently downloading

)

tem07 · 20 Apr 2007 at 19:41

OK, here are the results, and, one more question.
I have to ring up BT, ask for a MAC code and to cancel the service.
Go on UKFSN, order all that stuff etc.
How long do you know the migration would take?

Cheers,
tem07.
Results:
Test1 comprises of Best Effort Test:

-provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1760 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 893 kbps

Trifid · 20 Apr 2007 at 20:28

Has anything changed since you got 2 meg down on the max product? I.e. Installed Sky? New phone/ phone sockets?

Moving provider will not increase sync rate.

tem07 · 20 Apr 2007 at 21:17

Hi, I just rang up BT and they want 215 quid to 300 quid for my 8 months contract left over, option 3 12 month....

So I'm probably going to have to wait, or something, because I want to get Sky broadband.

tem07 · 22 Apr 2007 at 15:09

New results today:
IP profile for your line is - 1500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1760 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1352 kbps

Probably might switch to Sky, see what speeds I can get via. ADSL2+.

tolien · 22 Apr 2007 at 20:18

If 2Mbps worked before, you'd be much better off trying to get that working again, especially if you're stuck for 8 months of a contract...

Disconnect everything, and connect your modem to the master socket (better still use the test socket), and see what it connects at. Posting attenuation, SNR margin, sync rate from the modem would be a good idea too.

tem07 · 23 Apr 2007 at 17:35

Too late, I've switched to Sky Broadband

Just have to wait for the router

I made a deal with BT, they said they'd let me off the 8 months contract.

tolien · 23 Apr 2007 at 21:13

Might have been better dealing with the problem first, especially since without fixing it you probably won't see much change :shrug:

tem07 · 24 Apr 2007 at 20:00

Well it might, and Sky Broadband is cheaper, also their customer service is actually worthwhile, than ringing up someone in India who doesen't understand what you're saying ~ vica versa.