Dear fellow OCUKers....
I urge anyone with any Antec products, especially cases, do not hesitate to contact Antec for anything you need. The customer service I received in the last few days has been nothing short of A1.
The front USB ports on my Antec Sonata III case have been broken for ages. Kids must have snapped something off in the ports. I finally decided to take a chance and just email Antec for some help rather than bodge a repair myself....
On New Years Eve I sent an email to Antec asking them if I could purchase a replacement two front USB ports. First of all I sent an email to the generic European support HQ. They forwarded it to the correct department on the same day and came back with full instructions on where to email to, and what to include for the "spare parts request". I then sent off an email with my details and what I needed to them.
The next working day after new years day (Monday 4th Jan) I got an email asking for my phone number and ship to address and that they would sort out my request. They then went quiet so I just thought that I might receive an email in a week or two asking for payment or further details etc.
Instead...this morning 3 working days later - despite the snow - a courier delivers me a small package in a box. What can this be I thought shipped from the Netherlands? Oh yes...open it up and they've shipped me an entire front USB/esata port panel replacement for free.
I applaud that.
I urge anyone with any Antec products, especially cases, do not hesitate to contact Antec for anything you need. The customer service I received in the last few days has been nothing short of A1.
The front USB ports on my Antec Sonata III case have been broken for ages. Kids must have snapped something off in the ports. I finally decided to take a chance and just email Antec for some help rather than bodge a repair myself....
On New Years Eve I sent an email to Antec asking them if I could purchase a replacement two front USB ports. First of all I sent an email to the generic European support HQ. They forwarded it to the correct department on the same day and came back with full instructions on where to email to, and what to include for the "spare parts request". I then sent off an email with my details and what I needed to them.
The next working day after new years day (Monday 4th Jan) I got an email asking for my phone number and ship to address and that they would sort out my request. They then went quiet so I just thought that I might receive an email in a week or two asking for payment or further details etc.
Instead...this morning 3 working days later - despite the snow - a courier delivers me a small package in a box. What can this be I thought shipped from the Netherlands? Oh yes...open it up and they've shipped me an entire front USB/esata port panel replacement for free.
I applaud that.