THQ account - how to recover?

Mockingbird · 21 Oct 2013 at 12:49

Hello,

I'm having trouble with this and am stumped. I've forgotten my THQ account name and password. Obviously I have, because I made it years ago, logged in once for whatever reason I made it, then never needed it again.

I have recently come by a few titles where there are extra features available if I can log in (e.g Saint's Row 3 among others).

Problem: THQ site needs username to send out password reset email. No apparent "What email address did you use" options anywhere I can find.

I found the original years-old "welcome to THQ" email, but that includes neither login name nor password.

I'm sure there's an obvious clicky link or something on the THQ site and I'm just being a blind dullard, but I can't find it.

Anyone had anything similar, and know how to sort it out?

Ta.

Raumarik · 21 Oct 2013 at 13:06

U.K., Europe website: <http://www.thq.co.uk/engine.php>
Email: [email protected] <mailto:[email protected]>.

United Kingdom:
Telephone +44 (0) 870 608 0047 (national/international call rates apply)

Mon - Fri 08:00 to 19:00 GMT
Sat - 09:00 to 17:00 GMT

Alternatively have you tried putting in a username of IDONTKNOW and your email address that's legit? No idea if that'd work as it's probably automated.

Mockingbird · 21 Oct 2013 at 13:30

I cannot believe I didn't try just emailing their support bods.

I'm such a goon.

thanks!

Edit: Resolution, in case someone with the same issue finds this:

Right, in the end I went to the website and kept putting in my email address along with every variation of possible username, spelling, capitalisation etc I could think of that I might have used over the last ten years.

Guess number 17(!?!) resulted in a successful password-change email.

Raumarik · 21 Oct 2013 at 14:08

17!? I would have given up after about six!

Witcher1979 · 21 Oct 2013 at 16:09

Probs been faster just to make a new account seeing as you don't use the old one and only logged in once.

Mockingbird · 21 Oct 2013 at 16:54

I have an email account I use for these types of game-related account and you can't make a new account with the same address as an old one.

TheBigCheese · 21 Oct 2013 at 17:15

Hmmm, I'm sure I made a THQ account years ago for Company of Heroes possibly...I wouldn't have a clue what it was though.

I made an independent Saints Row account which stored my profile for 3 and 4.

Glad you've got it sorted though...hope I'm not missing out on anything, I'm surprised it's still working after THQ went bust!