Thread.com has gone into administration

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I don't know if anyone else has used Thread.com but their technology has been acquired by M&S.

Details here; https://www.thread.com/

Perfect timing as I returned two pairs of boots to them last week and wondered why I never heard anything. That's £150 I'll have to chase from my bank then, cheers for the extra admin guys

Can anyone explain why they have had to cease trading immediately? Way to pee off lots of customers in one go.. I guess they don't care anymore

 

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Shocking that they did a "drop and run". Even more shocking that M&S let them plaster their name all of their egregious method to spin a positive out of a pump and dump.

Yeah. I don't blame M&S, I just don't understand why Thread suddenly ceased trading and have gone into administration. That doesn't usually happen when companies are bought

I got the email a couple of days ago and was disappointed to see that they've sold my details to M&S so I straight away wrote to the dpo email address on the email asking them to delete anything relating to me.

What email did you get? The last I had from them was a Christmas ideas one on 22 Nov. My boots order was on 17 Nov. Absolutely nothing from them until I went onto the site today to see why my refund hasn't come through..

It was a good idea that I liked, but honestly I don't know if I'm just getting old or what, but online shopping for clothes is just as tedious as going into real shops. By the time you have to order things in different sizes, undoubtably things don't like the same IRL, don't fit as they should, etc. so you have to organise your returns, remember to check your refunds, re-order in the correct size (or alternatives).. I think it's just easier to go into a shop and try things on. Meh. I don't understand women that are constantly ordering/returning items from Asos etc.

EDIT:

As far as I know, they generally have to. If you know that the business is doomed and can't pay its bills, you can't keep taking orders that you know you can't fulfil, making your staff work hours that you'll never be able to pay them for and taking stock from suppliers that you know you'll never be able to afford.

I understand that, but nowhere does it say Thread.com was struggling. M&S just bought out their tech. That's why I think it's odd. Sounds a bit like they're puling a fast one to me...

 

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Oh look, surprise surprise. Not only have they sold the business, they've sold themselves.

Thread's founders Kieran O'Neil and Ben Phillips are joining M&S, which is also hiring 30 of the firm's former data scientists, software engineers and styling and creative team members. This team will lead the integration and form a new Personalised Discovery team within the M&S Data and Digital function.

Oh honestly..

lol I just got a reply from support about my refund;

Adrian (Thread) 2 Dec 2022, 15:00 GMT Hi XXXX, Thanks for getting in touch. While we appreciate it’s disappointing, we can’t offer refunds or exchanges and we are not taking returns. Thread is no longer trading and unfortunately that means we are not able to process returns and issue refunds. You may be entitled to make a claim via your debit/credit card provider. You can find further guidance on this process at the link below: How do I use chargeback? - Which? If there's anything else I can help out with, please let me know. Best regards, Adrian --- Team Thread [email protected]

 

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Once their debts are paid off (If they have debts) they will wash their hands and probably either live off the money or set up a new adventure business.

They've all been employed by M&S...

My reply;

Dear Support,

Well firstly, thank you so much for taking my money whilst clearly hiding the fact you were under administration and pushing the M&S sale through. Big congratulations to your founders for taking both the goods, and my money and giving long-time customers the equivalent of the "speak to your bank" middle finger. Thread clearly had time to secure new contracts under M&S for 30+ people, yet not enough time to tell your paying customers? Totally makes sense.

It never really worked that well anyway.

 

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I would encourage anyone who's had their details sold from Thread to Marks and Spencer to contact them at [email protected] (perhaps copying in [email protected] or [email protected]) asking for your details to be removed under the 'right to be forgotten'.

I'm torn because I actually quite like M&S. In fact the last successful purchase I had from Thread was an M&S coat. My girlfriend tells me M&S have branched out into stocking other clothing brands, so if they're using Thread's technology to improve that, well that's not a bad thing and I can't blame the company for buying superior tech. I might even use it in place of Thread. It's the people at Thread that have ruined this, and the whole way it has been handled. From a start-up where people, social media, and good will mean a lot, I'm just so surprised it's been handled so badly. I'm not one to defend banks, but why should my credit card company foot the bill for some tech company that went wrong and had to sell?

Like a lot of takeovers, they will have likely had a nice payout, and will work for m&s for a few years before leaving.

I think we all know that. Then they'll go onto the next start-up. When that happens, it'll be interesting to see if anyone remembers how this went down.