THREAD_STUCK_IN_DEVICE_DRIVER

Rensin

Rensin

Rensin

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Joined
15 Feb 2008
Posts
1,322
Hi,

Have recently upgraded to threadripper and have an issue where my PC feels sluggish.

thanks to the help in the TR thread it's now not running as sluggish. (have ran Aida64 & Memtest overnight with 0 errors)

I seem to be getting BSOD with the following error "THREAD_STUCK_IN_DEVICE_DRIVER" which reading the dmp file it shows it is caused by driver "atikmdag.sys" & "dxgkrnl.sys" ... basically graphics drivers.

I'm on a clean windows install, all latest drivers ... have also tried DDU and re-installed gfx drivers but still getting BSOD.

Any ideas please?

TR 1950x
32GB 8 Pack TG RAM
MSI 390x
Tiachi X399

cheers.
 
Anyone have any info on this please?

Have noticed this seems to be happening every 2 or 3 days now.

atikmdag.sys atikmdag.sys+e7f3b fffff80c`f6090000 fffff80c`f8b7c000 0x02aec000 0x5b191671 07/06/2018 12:26:41

dxgkrnl.sys dxgkrnl.sys+3165f fffff80c`efcd0000 fffff80c`eff87000 0x002b7000 0x984ad74d 19/12/2050 06:46:53 Microsoft® Windows® Operating System DirectX Graphics Kernel 10.0.17134.137 (WinBuild.160101.0800) Microsoft Corporation C:\Windows\system32\drivers\dxgkrnl.sys

cheers
 
Do you have any overclocks on the gpu? If so remove them and run it at stock to see if the errors clear.

What cooler are you using? May not be the cause but maybe the cooler is done up too tight and may need to be loosened off abit.

when you say upgraded to a threadripper do you mean just a processor upgrade or cpu/mobo/ram upgrade? Maybe try the bios at stock settings and see if that helps.

Do you have a spare gpu you could try or another pc to try your current one in?
 
Out of interest has the card ever been used for mining or been flashed?

I have the same cpu and board as you, different ram and vega so im pretty sure your issue isn't the board. My guess is your psu can't handle the load. 540 for TR and 390x is pushing your luck.
 
ED209 said:
Do you have any overclocks on the gpu? If so remove them and run it at stock to see if the errors clear.

What cooler are you using? May not be the cause but maybe the cooler is done up too tight and may need to be loosened off abit.

when you say upgraded to a threadripper do you mean just a processor upgrade or cpu/mobo/ram upgrade? Maybe try the bios at stock settings and see if that helps.

Do you have a spare gpu you could try or another pc to try your current one in?
Click to expand...

No overclocks, all have been removed.
Upgraded CPU, mobo, aio cooler & recently upgraded NVME Drive
Motherboard was replaced as 1 of the nvme slots stopped working
Cooler on gpu is stock
CPU cooler is LiqTech aio

Could well be a gpu issue as I noticed I've got a slight lag again, i.e. moving cursor lags and starts to jump if that makes sense plus opening windows explorer stutters (similar to 100% cpu/ram usage)

I used the 8 pack RAM in an x99 machine today and worked ok with no problems, in fact the x99 system ran much smoother than my tr4 pc (not just single core applications)

Vince said:
Out of interest has the card ever been used for mining or been flashed?

I have the same cpu and board as you, different ram and vega so im pretty sure your issue isn't the board. My guess is your psu can't handle the load. 540 for TR and 390x is pushing your luck.
Click to expand...

Card's never seen any mining bios updates ect.
PSU is a Corsair HX 850
The Corsair 540 in sig is the case mate.
 
Have you tried reseating the gpu or trying another pcie slot if you have one? Maybe also try re connecting the power cables for the gpu.
 
ED209 said:
Have you tried reseating the gpu or trying another pcie slot if you have one? Maybe also try re connecting the power cables for the gpu.
Click to expand...

have reseated the GPU multiple times but in the same PCI-e slot (slot4)

I'll try slot 1 and the original PSU cables as I'm using custom cables.
 
GPU is in PCI-e slot 1 ... along with the stock PSU cables.

I've noticed when either a USB hard drive or my External Blu Ray drive is connected the PC is laggy ... same issue as mentioned above.

I think I've found when the PC crashes with the "Thread Stuck error" ... I don't normally stay at my PC while video encoding but today (come back to failed encodes and PC had restarted)

I was sorting a laptop and noticed the PC BSOD witht the above error, restarted itself and everything was fine.

CPU temps were below the recommended 75°C (max temp 71°C) ... GPU idles around 45°C
 
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