Thumbs up to Halliwell Jones Southport BMW

Dr House · 27 Aug 2009 at 14:28

Normally you only see post of people complaining about Dealers so I thought I would post my positive experience.

So I bought my girlfriend a 2006 Bmw 335i coupe from Southport BMW in May for 21k, unfortunately the car seems to have been a bit of a lemon and has been back to the dealer a total of 5 times for some quite a few problems.

I called Southport several times to speak to the sales man who never bothered to call me back, so I finally asked to speaker to the used car manager, Phill. I explained the situation and he was kind enough to offer me a full refund on the car and will collect it from us next week.

Used car prices have gone up 3/4k since we bought the car but we are pleased that we are not stuck with the car.

We have found a replacement car which she will go and have a look at this weekend.

Dr House · 27 Aug 2009 at 16:14

[TW]Fox;14762128 said:
I thought the car was your Dads? You posted up a link to the PH sale of it the other day? Looked nice. Blue one?

Blue one was my dads which he is selling as he wants a CLS.

The graphite gray one was my girlfriends, which will be replaced by another 335i as she really loves the car.

Dr House · 27 Aug 2009 at 16:16

Dr House · 27 Aug 2009 at 17:59

jamoor said:
If the car values had dropped 3/4k I can bet a million pounds that they won't give you a full refund!
Why not sell it privately for 3/4k more?

We cant really be bothered and for the car she has she will only get around 2k (max) over what they are paying us as we overpaid in the first place because she liked the colour.

poor quality pic here
http://i872.photobucket.com/albums/ab283/nastytooth/IMG_0089.jpg

Dr House · 27 Aug 2009 at 18:42

Haircut said:
I think up by £3/4K is a bit of an exaggeration - there's no way a 2006 335i coupe is worth £24-25K at the minute.

Yah as I said we over paid for the car at the time, we paid 21k and it was only really worth 19k max so the prices have gone up 3/4k but we are not going to benefit that much because we overpaid in the first place.

My dad paid 17 500 for his 335i (blue one) which is around the same spec as the one we have but with 15 000 fewer miles on it.

The one we are going to have a look at is a 2007 an its 25750 pounds but thats a E93

overall I am very happy and the dealer has come up trumps + the misses wanted a convertible in the first place.

Dr House · 27 Aug 2009 at 19:46

Yah they really are nice cars, 306 bhp and 25mpg what more can you ask for?

We did try and think of another car but we just could not find anything better for the same money.

The S5 is a little to expensive for what it is, RS4 is a little too aggressive for her, M3 was out of our price range and the running costs are frightening so the only thing that really ticked all the boxes was the new Z4 however they are too new at the moment so we may come back and look at them in a year when we chop in what ever we buy now.

Dr House · 27 Aug 2009 at 20:37

I would also not be happy if I had a problem like that on a new car.

Dr House · 28 Aug 2009 at 08:28

R420LA6X2/4MNA said:
Are we to assume that due to the good service from Halliwell Jones Southport your going to get another from them?

No, I would have but they did not have anything good in stock.

Dr House · 28 Aug 2009 at 13:19

R420LA6X2/4MNA said:
I'd get them to find you something that you want - a dealer like that is somebody I'd want to have my business.

Yep I asked the guy to keep an eye out for me, but we will need a second car for me next year when I move back to the uk so I will definitely try and throw them some business.