Thunderbolt Connection Dropping Win 10

[Boozebeard]

I've had this problem for a while where when I'm playing games my thunderbolt dock regularly drops connection and then reconnects. If I'm just doing regular desktop stuff it doesn't do it. Only when its been in a game for a while, so it seems somewhat based on the system being underload.

For some reason it didn't occur to me to check the even viewer till now and doing so has revealed something pretty interesting.

I get this service control manager error when the thunderbolt drops and the really weird thing is it seems to happen almost exactly every 30 minutes, but as I said only when I'm playing games...

It mentions hibernation in the general info but I don't have any power or sleep settings enabled. Anyone got any ideas what this is?




Edit: Just gonna add some keyword in case someone searches for similair problem
The Energy Server Service queencreek service terminated
thunderbolt dropping every 30 minutes
thunderbolt crashing

 

[Boozebeard]

So the energy server thing is apparently connected to the intel driver update program so I tried uninstalling that and I don't get the error but it's still dropping every 30 minutes. So guess the error is caused by the drop rather than the drop being caused by the error.

 

[Boozebeard]

Think I've fixed it? I noticed there was a information entry in event viewer that seemed to pop up just before the TB would drop. It said:

"The time provider 'VMICTimeProvider' has indicated that the current hardware and operating environment is not supported and has stopped. This behaviour is expected for VMICTimeProvider on non-HyperV-guest environments. This may be the expected behaviour for the current provider in the current operating environment as well."

So I messed around with my windows time settings, disconnected and reconnected from the time provider and also changed my region; I had my system region set to UK but I'm actually living abroad right now... as weird as it seems I'm pretty sure that's the last thing I changed before it stopped dropping. Haven't had it drop in the last 24 hours anyway. So yeah, either messing with my windows time settings or changing my system region stopped my thunderbolt dropping during games... OK windows.