ticketing software

[hargi]

Looking for a way of getting people to log jobs the 4 choice i see are
osTicket which is a one click install with softaculous
RT:Request Tracker http://bestpractical.com/rt/ only seen screenshots but looks good
Some kind of google form
Or write my own bespoke one.

Its only a small project and will only require tickets to be entered from 2 sites from a small number of people and the tickets will only be received by 2 people.

Just looking for something a little more professional than email, that can show if the ticket is open or closed and the user can see what the resolution was.

Any thoughts on these 4 ?

TIA

 

[hargi]

It will be hosted on a website so I'm guessing an off the shelf solution would be better and means easier for me.
There will be 4 people logging jobs(or they could just have a site id), 2 from each site.

*These 2 different sites should not be able to see each others tickets.
*The sites should be able to see all ticket status and resolutions.
*When a ticket is submitted an email is sent to the tech.