time from ordering to fiber going live... sky

tipsy · 7 Nov 2014 at 18:00

I ordered my new fiber connection from sky yesterday and was told it should be live within 2 weeks, what are the normal leadtimes as they have to send me a new router and face place for self install.

I gather I dont get an engineer visit now as the sky router is vdsl as well as adsl, do I get a call or something.

spoffle · 7 Nov 2014 at 18:06

What's fiber?

tipsy · 7 Nov 2014 at 18:29

spoffle said:
What's fiber?

bran flakes & weetabix

I didnt see my mistake there, fibre

OLDPHART · 8 Nov 2014 at 09:24

On the day just connect up your Hub and some point on that day your connection will become live.

When it does it can take a while to snyc.

MissChief · 8 Nov 2014 at 11:34

No new faceplate will be sent. If you don't have a pre filtered faceplate you can just use a microfilter. Two weeks is about right.