Tips for Contacting Facebook Support

[radderfire]

I've had my Facebook account suspended by their technology after promoting the Amazon Fire TV Stick on a business page a few times. I could see no reason for the initial warning, so tried making amendments and reposting, which was a mistake as I've now had the account suspended.

I went through the procedure of replying to their e-mail, explaining why I shouldn't have been suspended. This was over a week ago, and I've heard nothing. I've also tried going through the Facebook help pages and filling in a contact form. Currently they seem completely unresponsive and uncontactable because I can't get into my ac.

Has anyone got any tips as to how I can get this resolved? How can I contact them?

 

[radderfire]

Any suggestions anyone? I'm a bit stumped.

 

[radderfire]

Was it just the hardware you were promoting or the software it came bundled with?

Just the hardware. I think the reason I got suspended was I used the text "stream free films" but I'm guessing. What's bothering me is that the account has been suspended for no good reason, but then they don't reply to the case appeal e-mail they send you. Then you can't contact them another way, because all the support requests are done by logging in to Facebook. They lock you out, and then provide no way of contacting them. I would have expected better than this.