Tips\ideas to get my new BT Master Socket NTE5C + VDSL MK4 working

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Pay for infinity 2 but my speeds in the router show as low 60s Mbps.

Have tried replacing what I have now (pictured) with a “BT Openreach MK4 VDSL/NTE5C Combined Unit” but following the guide but I am having no luck getting it to work https://www.openreach.co.uk/orpg/ho...wtoguides/downloads/NTE5C_Instructions_CP.pdf

Following the photo in the pdf guide, white\blue in 5, orange\white in 3 and blue\white in 2 (making sure the wires pass through both holes then push it down so it is flush).

Tried having the wires not trimmed back, trimmed back and even swapping the 2 blue cables around :/

Any ideas or tips for where I could going wrong?

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What are you trying to accomplish? If you're plugging the router straight into the filtered faceplate, you don't need to be messing with any wires.

If you're trying to run Ethernet from this socket to your router, are you using a proper punch-down tool? I have the older Mk3 and it was very simple, I just needed to connect blue/white and blue of the Cat6 to the A and B connectors.

These two videos should help:

https://www.youtube.com/watch?v=-_zmy9rv0cQ
https://www.youtube.com/watch?v=2xwTOl3PBKw

Do not think what I had before was really meant to be for a Master socket.

A) Remove my existing face (also has the back board attached as per photo) means I now just have the wires. I do not have a home phone so I am only really concerned with the blue\white and white\blue wires
B) Not using a punch down tool as this MK4 does not need one, you thread the wires through and the process of snapping it in place makes a small cut for the connection. This is the photo from the pdf
 
Have you got a voltmeter to test which wire is live?

Also, I'm assuming that's an extension box you're fiddling with judging by the blue wires? Why can't you plug the Modem/Router directly into where the dropwire enters the house?


Had adsl 4 mb which was killing me so paid for another line. When the engineer came round he connected the new line to this socket.

We finally got superfast in the area and so I cancelled the line I was not in contract with and upgraded this line to superfast.

The socket though IS the closest to where the line enters my house however.
 
Although it might not actually be Red, as seems there are some of the new boxes/faceplates with clear cam locks (Ops front extension one is clear rather than blue).




How do you know you should be getting more that 60Mbps?

Yes clear will post a photo and you guys can say whether I need to connect to a or b haha

I was the first in the village to sign up, they said I would get minimum of 68 (and I was getting 70+) 1 year later after everyone else has signed up I've dropped nearly 10 :(
 


Working! I have put Blue\white in B and White\Blue in A as was not sure which way round it was meant to be (or if it even matters).

Router shows about 1 Mbps faster but I think that could just be it reconnecting again at a different time.

At least it looks like a Master socket now :p Thanks for the help to get it working as it was driving me crazy haha
 
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