TMobile upgrade

[sneakyd]

For anyone that got the HTC Hero (G2 touch) deal a couple of years ago and are 'cancelling' I got offered a HTC Sensation on my original tarriff.
I was on the 300 mins, Ultd Texts and Ultd web at £15.

The phone is £20 to keep that tarriff so bit their hand off.
I was first offered a Desire S but said it wasn't a handset I was interested in.
They then offered the Sensation.

I asked about the XE and they said £36 a month!!!!!

I called back later to order the sensation and asked what cost of the xe for the handset to stay on £15 and they said £90.

I took the sensation as I'm not interested in paying £70 for beats headphones when my sennheiser hd25's do the job!

Hope this helps someone.

 

[julianhj]

I'm always puzzled by T-Mobile's CS Dept. I called earlier today as my 18 month Desire contract runs out on 10th March. I explained I'd like to go to a cheap tariff for a few months until the Edge is released. I use less than 100 minutes and 100 texts a month, and less than 500MB data. The best they could offer was a 30 day package for just under £20. I currently pay £25 for 600 mins, unlimited texts and unlimited data. I have £340-worth of loyalty with them, whatever that means, and pay £25 a month rather than £30 a month because of this loyalty discount. I've been with them for quite a few years.

The CS rep just couldn't offer anything remotely competitive for my basic requirements, and was happy to hand over my PAC on the spot.

 

[sneakyd]

Maybe to do with the amount of minutes etc that you have as your package.
As long as I stayed on the 15quid tarriff I was on they were happy to give me the phone.
If they wouldn't play ball, i would just keep calling until you get a cs rep that makes an offer.

 

[kevpuk]

IMHO, TMobile 'retentions' people have lost interest....for me, after many years on £30-35 contracts, they just were not interested in offering me anything to keep me.
No worries, as it happened, as I was all set to go elsewhere, but really surprised that no effort was made at all -every previous upgrade time I have been offered some really enticing packages....and ended up staying