Apologies for the length of this...
Unfortunately for me I have a Samsung tocco on contract from Orange.
This phone is almost incapable of calling or receiving calls without the call dropping, by dropping I mean instant disconnection without even a "call dropped" message or beep, it just returns to the home/front page.
since I have had it I honestly don't think I have had a conversation with anyone longer than a minute without it dropping the call at least once.
Its pretty unusable as a telephone.
I complained to orange about this more than a month ago and they admitted that its a known problem and they are "working closely with samsung to resove it" because of this they refused to replace the handset as it was likely the replacement would also have this problem.
So I thought Fair enough that makes sense and naively though soon there would be a call asking me to retun the phone or whatever.
I rang them again yesterday and they say there still isnt a fix. They still refuse to repair/swap my phone.
I pointed out that Orange are still selling this phone when they know there is a problem and that this is a seriously poor thing to do the girl just went quiet.
She said only a small number of phones have been reported with this fault but still refused to take swap my phone even though theres a good chance it will solve my problem.
I do not know what to do now, when I try to complain they just say they will call me back and never do, I am being fobbed off.
Has anyone got some advice on what I should do now as I seem to be getting nowhere, I am paying for a phone that is useless as a phone..
Unfortunately for me I have a Samsung tocco on contract from Orange.
This phone is almost incapable of calling or receiving calls without the call dropping, by dropping I mean instant disconnection without even a "call dropped" message or beep, it just returns to the home/front page.
since I have had it I honestly don't think I have had a conversation with anyone longer than a minute without it dropping the call at least once.
Its pretty unusable as a telephone.
I complained to orange about this more than a month ago and they admitted that its a known problem and they are "working closely with samsung to resove it" because of this they refused to replace the handset as it was likely the replacement would also have this problem.
So I thought Fair enough that makes sense and naively though soon there would be a call asking me to retun the phone or whatever.
I rang them again yesterday and they say there still isnt a fix. They still refuse to repair/swap my phone.
I pointed out that Orange are still selling this phone when they know there is a problem and that this is a seriously poor thing to do the girl just went quiet.
She said only a small number of phones have been reported with this fault but still refused to take swap my phone even though theres a good chance it will solve my problem.
I do not know what to do now, when I try to complain they just say they will call me back and never do, I am being fobbed off.
Has anyone got some advice on what I should do now as I seem to be getting nowhere, I am paying for a phone that is useless as a phone..