Today's ebay thread is slightly different

almoststew1990

almoststew1990

almoststew1990

Soldato
Joined
12 May 2011
Posts
6,334
Location
Southampton
Hi

I have sold three motherboards on ebay. They're very old and sold for 99p. They went to the same buyer, and he emailed me to ask if I could combine the postage - pretty reasonable.

I then receive an "MC139" email from ebay saying the account was used without authorisation from the account owner:

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MC139 Alert about a message from another eBay member
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Dear almoststew1990 (my email),

We think eBay [buyer's account] has been used without the account owner's permission, so we're now restoring it to them. To protect this member's privacy, we can't share any more details about their account.

People sometimes misuse eBay accounts by sending emails from them. In these emails, they invite you to buy or sell outside eBay, or ask questions that have nothing to do with eBay. They do this in the hope that you'll respond and give them your email address.

We strongly recommend you treat emails from this member with caution and don't respond if you hear from them again.

If you wish to chat to one of our customer service agents through the Live Chat function please follow the below link.
http://contact.ebay.co.uk/ws/eBayISAPI.dll?ContactUsNextGen&Format=1&pid=863

***Safety Tips***

- Don't respond to the sender, through either eBay or your email provider, if the message is an offer to buy or sell an item. This type of offer is against eBay policy, may be fraudulent, and the transaction won't be covered by eBay protection programs.

- If you received what appears to be a Second Chance Offer for an item you recently bid on, and it appears in My Messages with the subject of "Message from eBay Member," it isn't a legitimate Second Chance Offer.

Real Second Chance Offers appear in My Messages with a blue background and subject stating, "eBay Second Chance Offer for Item...". Always check for both the blue background in My Messages and the subject line of "eBay Second Chance Offer for Item…" when responding to a Second Chance Offer.

- Never pay for your eBay items using instant cash wire transfer services such as Western Union or MoneyGram. It is against eBay's Safe Payments Policy for a seller to request payment with these methods, as these types of payments are unsafe if you're paying someone you don't know.

***If you've Already Sent Payment or Posted an Item***

- If you already sent payment for an off-eBay transaction, or if you're a seller who already posted an item to a fraudulent buyer, we suggest you take the following steps:

- Contact the payment service you used to make the purchase. If you paid by credit card, most card issuers provide consumer protections in instances of online fraud.

- If you sold and posted an item to a fraudulent buyer, contact the carrier you used to post the item. You might be able to receive additional assistance from the delivery service.

- Report the fraudulent buyer or seller both to law enforcement officials in your area, and in the area where the buyer or seller lives.

When you contact a law enforcement officer, please explain the following:

- eBay will be happy to help with the officer's investigation.
- For more information on how the officer can contact eBay, go to:

http://pages.ebay.co.uk/safetycentre/law_enforcement.html

Keeping eBay a safe and reputable place to buy and sell is our top priority. To find out more about buying safely on eBay, open a new window on your browser and copy these links into it:

http://pages.ebay.co.uk/help/tp/isgw-fraud-non-ebay.html
http://pages.ebay.co.uk/safetycentre/buying_safely.html

If you've sent payment for an item but not received it, please let us know. You can contact us from any eBay Help page.

As always, if you have any questions, please get in touch.
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This was then followed with an email saying the items are now de-listed (they just stayed a sold on my account...)

<p> _____________________________________________</p>Hello almoststew1990, We had to cancel bids and purchases on the following item(s) for the buyer, ********, because they were made without the account owner's permission: 323245067871 - Gigabyte GA-6VTXE Slot 370 Tualatin Motherboard and CPU 323245649916 - QDI Kinetiz K7E-A Socket A 462 Motherboard and CPU323245655768 - Asrock K7S8X Socket A 462 motherboard bundle Please note that we're working with the account owner to prevent any additional unauthorized activity. All associated fees have been credited to your account. In these situations, we'll credit the final value fee for removed listings won by this buyer, and also the insertion fee if it was a single-quantity listing. - We have credited all associated fees except for the final value fee for your listing(s). We&rsquo;ve also made it easy to relist your item if it was removed. Although the item is no longer available in search listings, you will find it in the "Sold" section of My eBay. For more information, please visit: http://pages.ebay.co.uk/help/sell/relist.html --Selling tip-- To help you avoid this situation in the future, consider setting a Buy It Now price and requiring buyers to make an immediate payment. For more information on immediate payments, visit: http://pages.ebay.co.uk/help/pay/require-immediate-payment.html We also recommend you take the following actions if this buyer won the item: - If you haven't received payment, don't complete the sale or send the item to the buyer. - Don't communicate with the buyer directly. - Verify any payments you've been notified of by logging in to your PayPal account (or other online payment service). - If the buyer requests refunds or additional payments, don't send any money without contacting eBay first. - If you've already sent the item, try contacting the shipping carrier to find out if you can stop shipment. If you have any concerns or questions, click "Help & Contact" at the top of most eBay pages. We're sorry for any inconvenience, and we thank you for your patience and cooperation. Regards, eBay Customer ServiceeBay Document ID: 57684478000<p>
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Finally, I got an email saying the item has been restored...

<p> _____________________________________________</p>Hello almoststew1990, We have restored the following listing: 323245649916 - QDI Kinetiz K7E-A Socket A 462 Motherboard and CPU323245067871 - Gigabyte GA-6VTXE Slot 370 Tualatin Motherboard and CPU It now appears as an ended item. To relist your item, click the "Relist" link in the listing. The listing will restart automatically. If there were any bidders for your item, we emailed them to let them know the listing for Item number 323245649916 - QDI Kinetiz K7E-A Socket A 462 Motherboard and CPU323245067871 - Gigabyte GA-6VTXE Slot 370 Tualatin Motherboard and CPU was removed in error. We've also explained how they can find your item again if you relist it. We're sorry for the inconvenience this has caused you.Thanks,eBay Please don't reply to this message. It was sent from an address that doesn't accept incoming email.eBay Document ID: 57685952000<p>
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This happened since Monday. Over this time the items stayed in my "sold" section and weren't flagged or anything. The buyer has now paid for all three items (without any combined postage - I assume he was waiting for me to offer a reduced postage hence not paying for a couple of days) but otherwise I have not heard anything from the buyer.

So... should I just get the items posted or not bother with it? The buyer has over 1,000 feedback and has been a member since 2003 (assuming he hasn't been hacked or anything).
 
He paid for the items and postage? Don't see why you would cancel the transaction?
If his account was 'hacked' why would the hacker buy 3 super cheap mobos?
 
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