TomTom 510/710 Dock Questions

Tesla · 20 Oct 2006 at 22:17

Is anybody elses power lead (plugging into desktop dock/cradle) a bit loose and always needs a tweak in for the TomTom to charge? Or, do I have a problem with my individual unit?

MehulLakhani · 20 Oct 2006 at 22:21

No, mine is quite loose too.

R

Mehul

Rotty · 20 Oct 2006 at 23:55

mine is fine

NathanE · 21 Oct 2006 at 09:10

Mine's fine. I have more problems with the dock itself. A big bump in the road can jolt the Tomtom upwards enough to cut the power and it doesn't come back on until I fiddle with it.

BenST · 21 Oct 2006 at 16:53

There was a batch a few months ago that had this exact problem.

Tesla · 21 Oct 2006 at 18:01

splitz said:
There was a batch a few months ago that had this exact problem.

Will TomTom do anything about it?

Or are you referring to Nathans problem?

BenST · 21 Oct 2006 at 19:01

No idea, and I was referring to your problem.

Tesla · 22 Oct 2006 at 12:12

splitz said:
No idea, and I was referring to your problem.

I will email TomTom and see what they have to say.

Tesla · 22 Oct 2006 at 12:14

NathanE said:
Mine's fine. I have more problems with the dock itself. A big bump in the road can jolt the Tomtom upwards enough to cut the power and it doesn't come back on until I fiddle with it.

Just browsing TomTom and notice:

TomTom has determined that a limited number of windscreen dock included with the initial shipments of the TomTom GO 910, TomTom GO 710 and TomTom GO 510 do not perform to the standards we set for our products. These mounts can result in a loose power connection or in the device drooping. As a customer-oriented organisation, we take feedback from our customers very seriously. As a result, we have made a number of modifications to the windscreen dock to make sure it lives up to customers’ expectations. Any customers experiencing difficulties with their windscreen dock can order an optimised windscreen dock free of charge (no shipping costs) via www.tomtom.com/newdock. They will be asked to enter the serial number of the TomTom GO device and a shipping address. TomTom will ship a new windscreen dock to within 10 working days. Customers that have any further queries, problems or concerns are advised to contact the TomTom customer support department.

NathanE · 22 Oct 2006 at 12:21

Tesla said:
Just browsing TomTom and notice:

Yup the replacement dock was fine for 2 months but now it too is playing up

Mekrel · 22 Oct 2006 at 13:01

Thanks guys, I have the same drooping problem and it being knocked off power.

Rotty · 22 Oct 2006 at 15:34

Mekrel said:
Thanks guys, I have the same drooping problem .

sure this is the right forum to be discussing this :eek:

Mekrel · 22 Oct 2006 at 15:58

Rotty said:
sure this is the right forum to be discussing this

Well the doctor wasn't having any of it, so thought Il'd bleed my heart out to OcUK.

NathanE · 22 Oct 2006 at 16:18

I just updated the firmware on my TT510 as apparently they've made it so it doesn't turn itself off when the power gets tripped off and on momentarily.

MehulLakhani · 22 Oct 2006 at 20:02

How do you go about updating the firmware ? Do you have to use that TomTom Go software ?

Thanks for the tip about the new mounts - just ordered one for my 510! Woohoo

R

Mehul