TomTom One Screen frozen/wont turn on?

Draeger · 7 Nov 2006 at 12:50

Just bought a TomTom One v2 from Halfrauds this morning.

Got home, installed the CD and connected it via the USB cable. Wanted to download and install the speed camera notification but before I could it told me there was a new update for the software available. Clicked on download and then installed the update.

It seemed to be going fine, then the screen went white and appears to have locked up. The power button is showing the green led on all the time, nothing is happening with it.

Tried the reset button underneath, white screen is now gone, but power led is still lit up and nothing happens when I press the on/off button.

Not a good start considering its only been out the box for under an hour!!!.

Jez · 7 Nov 2006 at 12:56

Not good

Puts me off them, i was thinking recently about ditching my PDA setup in favour of one too...

Doonhamer · 7 Nov 2006 at 12:59

Why does it put you off? anything built in large numbers will always have the odd or two slip through quality control.

lordrobs · 7 Nov 2006 at 12:59

I was at Argos last week and a guy was describing exactly that when he was returning his TT1 v2

Jez · 7 Nov 2006 at 13:05

Doonhamer said:
Why does it put you off? anything built in large numbers will always have the odd or two slip through quality control.

There is nothing that can go wrong with my PDA that i dont know how to fix myself short of an actual component failure which is unlikely.

Spose it'd be warrantied anyhow for a year..

Siliconslave · 7 Nov 2006 at 13:29

surely theres a help number, or faq on the site - if that fails (or its a premium rate number) take it back to halfords and winge at them till they give you a new one

L0rdMike · 7 Nov 2006 at 13:30

Mine locked up, was ok after pressing the reset button a few times.

Draeger · 7 Nov 2006 at 13:45

Sorted.

Went back to Halfords and spoke to the sat nav tech bod.

He said they sometimes, although rarely, do that whilst updating online for subscriptions etc. He reset it using the reset button but what I didn't know is that whilst you operate the reset button, you have to press and hold the power button at the same time for around 15 seconds.

Working perfectly well now. Will keep an eye on things though!!!. :cool:

Jez · 7 Nov 2006 at 13:47

How long does it take to lock from cold out of interest?

Draeger · 7 Nov 2006 at 13:57

Not quite sure what you mean m8? :confused:

Siliconslave · 7 Nov 2006 at 14:04

Draeger said:
Not quite sure what you mean m8?

i think he means from a cold start (ie totally turned off) how long does it take to get a satelite lock (ie know where you are)

Jez · 7 Nov 2006 at 14:04

When you turned it on for the very first time or after that reset the store guy did, how long did it take to get a satellite fix?