Too much?

Mark1989 · 2 Apr 2018 at 07:45

Okay so I'd like to earn 20k which compared to what allot of people seem to earn here isn't much anyway.

However I'm currently on 17k a year, I left my old job where I had experince of building computers and also carrying out repairs, did also deal with suppliers, returns and sales I was there for 10 years left due to how was zero progression and false promises, can't name due forum rules. It was my first job since a teenager

Now I'm on total different job working on phones customer service , is it unreasonable do you think with my it experince to look at possible it support jobs?

Issue I have is I don't have any server qualifications etc which many seem to need

What I don't want is to waste my time staying in lower paying jobs and sitting back as it was anymore as I have a family to support. Learning how to drive currently to give me more options too.

malachi · 2 Apr 2018 at 09:04

Sounds like you have the technical and customer skills to get a job in support.

Getting a cert will be a useful advantage, if you do some self studying for Comptia or MCSA and get one of those certs, that would push you above the 20k mark.

DarkHorizon472 · 2 Apr 2018 at 09:24

Your experience sounds to be what is needed for IT support. You are right to think of a career plan as this gives you something to work towards gathering relevant skills and experience on the way. Also keep in mind there are a wide variety of roles in IT you can work towards such as service management, vendor management, project management, technical architect. The experience you can gain varies between very much hands on expected to do it all in smaller companies to more structured, strategic work and programs in larger companies.

Take advantage of the most suitable opportunities to develop your career and don’t be concerned to change jobs to continue to progress. Non technical skills and the ability to deal with difficult situations well will take you a long way in IT.

Good luck.

Delvis · 2 Apr 2018 at 21:16

You'll be fine looking at 1st lineor entry level bud, find a company willing to throw you a bone and you'll go far.

Just apply to loads saying to want to take your career to the next level,perhaps look at colleges etc or secondary schools

mrbazmondo · 2 Apr 2018 at 23:24

Ask a recruiter what skills you need to pick up to get the jobs you want so you don't waste time getting something you don't need. They may be able to place you in a job that you can use as a stepping stone to get to the job you want.

Nabzlfc · 3 Apr 2018 at 19:26

You shouldn't have any issues getting into a 1st Line Support role, the tech knowledge and customer service skills are the two main factors and sounds like you have them.

Hades · 3 Apr 2018 at 21:00

I run enterprise application support teams (not desktop support). That experience is useful for Level 1 or Level 2 support. I'd suggest getting some basic experience in SQL and scripting (I'd suggest Python if starting from scratch but anything helps) so you can lean more towards the L2 side of things. WHen I interview people I look at the person, what they have achieved off their own back, and how 'switched on' they are.

Start applying for jobs and get some interview experience under your belt even if it means a few rejections to start with. Also have a clear message as to why you wnat to move on (ie you want a better career progression and you enjoy fixing things / helping people, rather than just wanting more money).

The produest recruit I've ever made was someone who had little IT experience but worked his butt off in three jobs while trying to break into IT.

Mark1989 · 5 Apr 2018 at 08:47

Thanks for the tips, I'll look more into 1st line support I think, I do like job I have now but I miss at times the more technical stuff/pc work in general even if it is frustrating at times but hell that's just pc for ya!