TP-Link Powerline failed

Marky · 6 Oct 2012 at 13:14

Hey all,

I bought a 200Mbps TP-Link Powerline starter kit from OcUK here last June, and I just realised this morning the upstairs unit isn't working at all...

There are no lights showing at all, and it isn't making any sort of connection - I've tried it in other plug sockets and still nothing...

Any ideas?

Thanks,

Marky

Randomface74 · 6 Oct 2012 at 13:17

aren't floors on a different circuit?

Marky · 6 Oct 2012 at 13:19

billysielu said:
aren't floors on a different circuit?

I don't know - but it's irrelevant as they've been working perfectly for over a year now.

Also just to note, the one downstairs is lit up fine...

Randomface74 · 6 Oct 2012 at 13:22

maybe a surge?

Marky · 6 Oct 2012 at 13:30

billysielu said:
maybe a surge?

Mmm I don't know

Do you know if there are any fuses in them? I'm not sure how to open it up without tearing off the front

unleashed · 6 Oct 2012 at 16:43

It's obvious i know but have you checked there is power at the socket?

A few weeks back I very nearly took a new TV back to the store because it appeared dead.

The missus was sat reading the destructions (blokes don't do instruction do they) at the time and said "it says here you need to turn the power button on the left hand side" me "darling I'm an electrical engineer and I can assure you the power is on" missus "no it's not there is another power switch on the left" me "look dear the power is on" missus walked over flicked said switch and TV came on! lol

Marky · 6 Oct 2012 at 17:00

unleashed said:
It's obvious i know but have you checked there is power at the socket?

A few weeks back I very nearly took a new TV back to the store because it appeared dead.

The missus was sat reading the destructions (blokes don't do instruction do they) at the time and said "it says here you need to turn the power button on the left hand side" me "darling I'm an electrical engineer and I can assure you the power is on" missus "no it's not there is another power switch on the left" me "look dear the power is on" missus walked over flicked said switch and TV came on! lol

Hahaha

Yeah it's definitely not the socket - I've tried it in multiple sockets and still nothing

leemonk · 6 Oct 2012 at 17:02

unleashed said:
It's obvious i know but have you checked there is power at the socket?

A few weeks back I very nearly took a new TV back to the store because it appeared dead.

The missus was sat reading the destructions (blokes don't do instruction do they) at the time and said "it says here you need to turn the power button on the left hand side" me "darling I'm an electrical engineer and I can assure you the power is on" missus "no it's not there is another power switch on the left" me "look dear the power is on" missus walked over flicked said switch and TV came on! lol

Oh god..... I bet you're still hearing about it!

unleashed · 6 Oct 2012 at 18:04

leemonk said:
Oh god..... I bet you're still hearing about it!

All to frequently

unleashed · 7 Oct 2012 at 13:16

Marky said:
Hahaha Yeah it's definitely not the socket - I've tried it in multiple sockets and still nothing

Looks like a replacement is the only way.

I have three identical to yours for maybe a couple of years (certainly well over a year) and they are still going strong.

Perhaps a surge took it out as billysielu suggested or just luck of the draw. You can't really protect them against surges because they need to be connected direct to the power socket, i.e. not via a surge protector, to get the best performance.

Marky · 7 Oct 2012 at 17:44

unleashed said:
Looks like a replacement is the only way.

I have three identical to yours for maybe a couple of years (certainly well over a year) and they are still going strong.

Perhaps a surge took it out as billysielu suggested or just luck of the draw. You can't really protect them against surges because they need to be connected direct to the power socket, i.e. not via a surge protector, to get the best performance.

Yeah I think so... Just off to see if there was any warranty of them...

Gives me a good reason to change them for wireless ones

Kotu · 7 Oct 2012 at 18:00

I went through about 5 of the 85MB tp-link ones which kept failing in the same way, gave up on them eventually

Its probably just a fuse inside which has blown, but they seem to use security screws on these kind of things so it becomes annoying to try and repair.

Nightglow · 7 Oct 2012 at 18:08

Marky have used the 'Utilty Powerline utility that came with them.
Or download it here. http://www.tp-link.com/lk/products/details/?model=TL-PA211KIT#down

There is a option in there some where to Reset them, Connect,plus several other options as well, might be worth a try, it's all in the manual here.

http://www.tp-link.com/resources/software/201152711303614.pdf

Menty · 7 Oct 2012 at 20:29

Marky said:
Yeah I think so... Just off to see if there was any warranty of them...

Gives me a good reason to change them for wireless ones

3 year warranty with them (I got a pair today).

Gotta say I think they are fantastic to say I had never heard of powerline adapters until this year.

Marky · 9 Oct 2012 at 17:37

Nightglow said:
Marky have used the 'Utilty Powerline utility that came with them.
Or download it here. http://www.tp-link.com/lk/products/details/?model=TL-PA211KIT#down

There is a option in there some where to Reset them, Connect,plus several other options as well, might be worth a try, it's all in the manual here.

http://www.tp-link.com/resources/software/201152711303614.pdf

Thanks I'll give it a whirl - but I don't think it'll do much... they look completely dead

Menty said:
3 year warranty with them (I got a pair today).

Gotta say I think they are fantastic to say I had never heard of powerline adapters until this year.

Ahh that's good to know

I'll have to see about getting in touch with their support...