Tracert - quick question

TheBrooder · 28 Nov 2007 at 11:32

When you do a tracert is the first hop always your modem/router?

The reason I ask is because we're having internet problems (can't send email through outlook) and when I run a tracert to the mail server or any other site the first 2 hops timeout but if I ping or tracert my router ip it's fine

TheBrooder · 28 Nov 2007 at 13:44

So why does my first hop timeout for example if I tracert www.bbc.co.uk but I can get to the website fine. Any idea?

TheBrooder · 28 Nov 2007 at 19:35

I'm using the orange box from orange adsl I'm not sure if it's 'just' a modem as the phone goes through it too

TheBrooder · 29 Nov 2007 at 10:48

Does the livebox have a built in firewall which could be stopping my outgoing email (from my own mailserver/website) but allowing incoming, does that sound feasible?

Edit:

I just discovered something. In the 'system statistics' section of the router I noticed a number of errors: -

In receives 441629
In errors 4850
In unknown protocols 0
Forwarded datagrams 0
Out requests 97262
Out discards 0
Out no routes 4850

These increment when I fail to send an email.

Out of interest would this indicate that some emails are having trouble coming into my inbox and would it stop webmail from receiving emails too?

TheBrooder · 29 Nov 2007 at 17:47

yeh I just found out that I had to use orange's outgoing mail server.

Thanks everyone for the help