Track Damage - WTF

johnrs

johnrs

johnrs

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Joined
13 Oct 2004
Posts
194
Hi

before I start this is not an issue with OCUK... :)

about 3 weeks ago I sent MB back as I was getting the BSOD after a few hours of game play. After swapping things out and reinstalling different versions on windows they finally asked me to send the motherboad and CPU back.

They have come back to me and rejected the RAM due to Track Damage. When I asked what they ment they told me that this is caused when you installed extra hardware EG memory or a Graphics Cards. I was shocked at this as the track on new motherboards are very tiny and in my years of working with PC's this is the first time I have every come across this.

I have asked for photos of this damage but as yet I have not heard from them.

Is there anyone here that is familiar with this so called "Track Damage" they speak of.? or this this complete ****e

Cheers
 
The most common track damage can happen when when installing add on cards such as graphics / sound/ sata etc etc basically any thing that goes in the pci-e or pci slots.

The bottom of the rear bracket on the card can if not careful scrape across the back of the motherboard before it slots down behind it, causing said "track damage" even taking off the surface mount components.
 
You can on some rare occasions damage the tracks by installing push pin type coolers and excerting too much force, causing the board to warp just enough to break the tracks.

In short, yes it's possible and likely they are not bs'ing you :)
 
If you are refused RMA because of 'track damage' and the damage is clearly not through misuse I would label it as 'not fit for purpose' and threaten trading standards with a view to small claims.

Inserting add on cards should not incur damage unless you are really clumsy/heavy handed. If the board is damaged through mishandling then thats fair enough but a board should not fail through normal use, which by design includes inserting add on cards.
 
w3bbo said:
If you are refused RMA because of 'track damage' and the damage is clearly not through misuse I would label it as 'not fit for purpose' and threaten trading standards with a view to small claims.

Inserting add on cards should not incur damage unless you are really clumsy/heavy handed. If the board is damaged through mishandling then thats fair enough but a board should not fail through normal use, which by design includes inserting add on cards.
Click to expand...

Any sign of physical damage voids warranty so far as I was aware, so they could take it through trading standards, but as per Asus, and just about every other hardware manufacturer's warranty, any sign of physical damage and they will immediately say warranty void.

Track damage, I assume, would be the circuitry. This is what I experienced, surprise surprise, on an Asus board just a few weeks back, only an M4A79XTD EVO, where one of the fan headers died. I wasn't aware that it was fried til I took it in to the shop (not OcUK) and they inspected it with me stood by them. Even though their explanation as to how it was my fault was retarded and incorrect, they wouldn't let me tell them it was incorrect, because there was physical damage :rolleyes:

Bent over a barrel a saying which comes to mind with stuff like this :(
 
If there was visable damage to the board then it would be through misuse and the guy doesn't have a leg to stand on I'm afraid. Traces do break through circuit boards being warped (never had this issue when lead was in the solder points!) which might not be immidiately noticeable. How you prove it on way or another is an entierly different matter.

edit - beaten to it :)
 
Thanks for you input on this. When I called last week the person could not say where the damage is which is why I requested pictures to show the damage.

going to call them today and see what they have to say as I still have not received pictures of the damage. Not even been told how I get my goods back yet
 
Track damage is as it is really. Damge to the tracks. Generally caused by the scraping or dropping of a screw driver. Easily done. But severe enough for a manufacturor/etailer to deny warranty based on said damage.

It falls under the catergory of "physical damage" which renders any warranty void.
 
I am interested to see where this damage is. Still awaiting photos.

This is my sons PC so generally does not get touched. It’s been upgraded twice in the year since it was brought and that was last summer. This is why I was surprised its come back with track damage when it’s been working for 5 months without a problem.

Will post photos when I get them

Thanks
 
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