Track pads only working in a certain directions

Apologies. The actual laptop is not mine but a friend who has only given me the info I had provided above. I checked the website and under windows ten it recommended a compatible upgrade to windows ten. Unfortunately, because (like you) I do not have the actual model number, I have directed the owner to the site to check for himself for an updated touch pad driver. Thanks for your help.
 
I updated to Win10 overnight and realised the trackpad gestures weren't working. I did the automatic update of drivers through Settings and it installed some, although I noticed only some of them. So I had to go into the newly-installed driver settings to turn on a few of the gestures that were previously on by default.
 
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