Train ticket collection

[SS-89]

My gf booked a train from birmingham to london a while ago. In the interim period her debit card was changed by HSBC and the old card has been cut up and binned. I'm guessing the collection machine won't let her print her tickets so is she stuck with having to purchase new tickets?

 

[SS-89]

Is the card no not still the same

It was an account change so the debit card number changed.

The collect machine takes any debit / credit card, not just the one that you used to book. You don't even need a PIN.

What you do need afterwards is your booking reference - that's it. You're fine.

Perfect, I'd read that whilst searching google but wasn't sure if it was true!

I'd recommend for your GF to contact the company she booked the tickets with. The ticketing system has an option for delivery method to be changed to "any card."

Some providers used this as standard in the past but I believe this has changed more recently.

Some providers don't like enabling the "any card" option, so request that the tickets are picked up from the ticket window at the station.

The best thing she can do is contact the company she booked the tickets with.

Too late sadly, typically she realised this at the last minute Train is tomorrow morning. Oh well if The_Abyss is correct it should be fine anyway.

Cheers guys