Training at work

[neviditelny]

I thought I'll ask here for some opinions or maybe advice.

I work in a NHS hospital and earlier this week we went live with a new computer system that is being used with transferring patients between wards and ordering equipment etc. However, when going live with the system, pretty much no one on my ward had had any training of this system, nor had we been able to see how the system looks like. To get training while on shift is near impossible due to the pace of the ward and staffing issues. I'm now on my third day of having to use the program and still not had any training even though I've repeatedly asked for some training.
We did get an email sent out the other day which basically said "the things you might need to know is in this link"....
Am I just stupid to believe that they should have put more effort into training the staff in the use of the program prior to going live? Considering they have been telling us since the late summer that it is going to go live during the autumn/early winter.

And we also have mandatory training that the Trust have to give us once a year to twice a year (depending on which training it is) but they deem it my responsibility to make sure I have the training, even though it is a legal requirement for me to have the training. Surely it should be up to them to make sure I'm up to date with my training?

 

[neviditelny]

Are you front line medical staff? As in my experience, the NHS is the least likely organisation to actually offer any training to staff, unless you are front line medical/dental etc.

Anything in the back offices, even at the higher levels, training courses and skills improvement is almost non-existent.

I'm in one of the acute wards, so pretty much the next step down from A&E. Most of the programs we used when I started have gone out of use and those programs we had class room trainings for. Of the programs we need to use on a daily basis I have training for one of them, one of the most important programs is restricted to Nurses only (I'm a HCA). The new program is going to be used by everyone but to my knowledge no one on my unit had any training prior to the program going live and we are then expected to do everything according to the management.

 

[neviditelny]

We’ve just bought in new software for ED and it’s been a total mess, clearly rushed, designed by people who have no clinical knowledge, massive increase in mindless data entry with a terrible user interface.

We had a 1hr training session which was done by non clinical staff and didn’t address any of our needs.

I'm not surprised by that. We had our program for admitting/discharging patient replaced the other year. The new program is a lot more messy lay out wise, takes longer time to load and actually do tasks, and it is a lot more difficult in finding patients on it as well.
Quite often I find that a lot of things we use are very strangely designed considering the use of it. When we had the new admitting program going live we had people coming onto the wards to train our staff. Those trainers had had their own training in the program the week before training our hospital staff to use the program..