My lad has booked a trip through trainpal:
Lancaster to Norwich this Sunday. The Manchester Picadilly to Peterborough East Midlands train has been cancelled for that leg of the journey. I understand that he could use his ticket for the next East Mids train, but there isn't one that day.
There is a train from Manchester Picadilly to Peterborough with a different trainline: 1339hrs getting into Peterborough at 1633hrs, so he could make his connection at Peterborough with his trailpal ticket.
Trainpal Telephone numbers do not work and not had a reply to their FB or whatsapp contact details yet.
I think his options are to speak to trainpal via the app and if they answer, see what they can do. Or he buys a new ticket for that part of the journey and look to get a refund from trainpal, if they refund.
Not really had experience of trainpal - anyone able to offer any advice?
Lancaster to Norwich this Sunday. The Manchester Picadilly to Peterborough East Midlands train has been cancelled for that leg of the journey. I understand that he could use his ticket for the next East Mids train, but there isn't one that day.
There is a train from Manchester Picadilly to Peterborough with a different trainline: 1339hrs getting into Peterborough at 1633hrs, so he could make his connection at Peterborough with his trailpal ticket.
Trainpal Telephone numbers do not work and not had a reply to their FB or whatsapp contact details yet.
I think his options are to speak to trainpal via the app and if they answer, see what they can do. Or he buys a new ticket for that part of the journey and look to get a refund from trainpal, if they refund.
Not really had experience of trainpal - anyone able to offer any advice?