Transferring to a new host, can't migrate emails - GDPR?

[JamesU2005]

I'm looking at leaving Tsohost because I'm on an old Cpanel package and they won't upgrade it without charging crazy fee for a bigger package.

I'd like to move hosts, but Tsohost said they can't transfer emails over to a new package (or new host) for you, because of GDPR. Is this correct? What is the best way forward?

 

[JamesU2005]

Thanks for the advice. Good shout.

Yeah it's IMAP. Just feel like a strange thing for Tsohost to say. I'm on a super old Cpanel package and I can't upgrade to a new package without migrating the entire thing. But they told me they can't migrate my emails and won't help due to GDPR.

Tbh Tsohost have done nothing to really help or try to keep me, thus why I'm looking elsewhere now.