Hi all,
Anyone have any experience with this turd of a company? Ages ago I bought RIFT and played it for about 2 days before getting bored. Someone hacked the account so as a precaution they banned the account. No real bother here as I wasn't playing. But now I am looking at Archeage and want to apply for beta access. I submitted a account recovery ticket and they said fine provide us with a few details and we will restore. If I reply to the email it says 'this email is not associated with an account', and if I submit a new ticket the only option is to fill out the basic account recovery info. They give me a link to update my current ticket but when I go to this it says "this account is banned". Further, I cannot phone them as I cannot find a number for customer support. If I submit a new ticket they just close it and refer me to the original one (which i cannot update)
I suppose I could make a fresh account but I want this one as it is on my email and had some pre order goodies for Rift.
Am I being stupid and missing something obvious? Or are Trion actually really retarded and it isn't me being stupid?
Thanks
(apologies for wall of text)
Anyone have any experience with this turd of a company? Ages ago I bought RIFT and played it for about 2 days before getting bored. Someone hacked the account so as a precaution they banned the account. No real bother here as I wasn't playing. But now I am looking at Archeage and want to apply for beta access. I submitted a account recovery ticket and they said fine provide us with a few details and we will restore. If I reply to the email it says 'this email is not associated with an account', and if I submit a new ticket the only option is to fill out the basic account recovery info. They give me a link to update my current ticket but when I go to this it says "this account is banned". Further, I cannot phone them as I cannot find a number for customer support. If I submit a new ticket they just close it and refer me to the original one (which i cannot update)

Am I being stupid and missing something obvious? Or are Trion actually really retarded and it isn't me being stupid?

Thanks
(apologies for wall of text)