Trooli 2Gbps package - getting full speed down but only half up!

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23 Dec 2025
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1
Location
Ipswich, UK
I wonder if anyone can give me some advice/help please.

Last week we upgraded to Trooli's 2Gbps service, previously we were on the 900Mbps package.

I am now getting around 1.9Gbps down but only 900-950Mbps up via various speedtest sites/servers while hardwired to the new Zyxel box.

Trooli are insisting I must have an issue my end and nothing is wrong their end.

I have tested with both my onboard motherboard 5Gbps port and a 2.5Gbps network adapter attached to a 10Gbps USB-C port and have tried two different CAT6 cables.

This PC is the only device I have capable of doing the full speed so can't test other devices which makes things harder.

Anyone else had similiar issues and were able to fix it?

We upgraded to 2Gbps mainly for the upload speed so right now getting pretty annoyed :(



 
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