Trooli - Won't connect me, why?

Hussman

Hussman

Hussman

Associate
Joined
1 Nov 2003
Posts
1,258
Location
Maidstone, Kent
I'm currently with Plusnet and my contract is due to expire the end of the month.

I've seen Trooli vans in my area so I looked on their website to check coverage. I entered my postcode and it seems that one side of my residential street is covered, but not the other. Typically I'm on the "other" side.

I saw a Trooli engineer working at one of the BT manholes, I assumed connecting one of my neighbours to their service, and I asked him what was happening. He couldn't give exact reasons obviously, but he suggested I visited


I've done this and entered both my landline number, and that of my neighbour who lives opposite (about 30 metres away) who it appears can get Trooli services.

Apart from some very minor differences in the signal strength for each number, they seem to me to be identical.

Anyone know why this is? It's frustrating that my neighbours can get this service and I can't.

Thanks for any insight.

Hussman
 
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Yes, I've emailed them. I was told they would send it up to their technical department and someone would respond. That was a week ago, I'm still waiting.

No, my driveway is my own.
 
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No, that’s the odd thing. I live in a close. All the houses were built at the same time. They all have similar utilities etc.

It’s really annoying, as I can’t see any difference between each side of the street. It’s only 22 homes in total!
 
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