Right, long story short, I'm leaving AOL.
Rang em up last Saturday morning, explained that I wanted to leave, and requested my MAC. No problem apparently. Said it'd take up to 5 days. He also said to me that I wouldn't be paying them again, and my service would run out on April 7th. MAC will be here by then, fine, sorted.
Wednesday night, 4 and a half days after, nothing arrived. I had a feeling something was wrong, so I rang them up again, apparently there was a 'technical problem'. She got on the phone to BT wholesale, and said she was going to have to hang (me) up, because she was on hold with them for up to 30 minutes, but once she got the code, she'd send it. At most, again, it'd take up to 5 days, but should be considerably less than that.
So with tomorrow night being my second fifth day of waiting, so to speak, I've still not seen anything of it.
So if it's not here by tomorrow night, should I threaten them with getting OFCOM involved? Should I just go straight to OFCOM over it? I've been waiting well over a week now to get this, and frankly, it's becoming a bit of a ****-take. I'd just like some advice on where to go from here.
Thanks
Rang em up last Saturday morning, explained that I wanted to leave, and requested my MAC. No problem apparently. Said it'd take up to 5 days. He also said to me that I wouldn't be paying them again, and my service would run out on April 7th. MAC will be here by then, fine, sorted.
Wednesday night, 4 and a half days after, nothing arrived. I had a feeling something was wrong, so I rang them up again, apparently there was a 'technical problem'. She got on the phone to BT wholesale, and said she was going to have to hang (me) up, because she was on hold with them for up to 30 minutes, but once she got the code, she'd send it. At most, again, it'd take up to 5 days, but should be considerably less than that.
So with tomorrow night being my second fifth day of waiting, so to speak, I've still not seen anything of it.
So if it's not here by tomorrow night, should I threaten them with getting OFCOM involved? Should I just go straight to OFCOM over it? I've been waiting well over a week now to get this, and frankly, it's becoming a bit of a ****-take. I'd just like some advice on where to go from here.
Thanks
