Trouble Shooting - Blue Screen Crash

hixus · 19 Nov 2014 at 21:50

I have been getting this blue screen more and more frequently of late i ran a mem test and isolated the memory sticks and proved fine i had some spare ram so i switched over just in case.

as well as this i have the latest driver for my graphics card.

would any one be able to explain what this means i managed to snap a shot just before it crashed hope someone can help

hixus

hixus · 19 Nov 2014 at 22:50

PC Spec

AMD Phenom II X6 1100T Black Edition 3.3 GHz Socket AM3 6MB Cache Retail Boxed Processor

Corsair Hydro Series H100i High Performance Liquid CPU Cooler
4 fan Push Pull Configuration

Asus Crosshair IV Extreme ROG Edition 890FX Socket AM3 Extended ATX Motherboard
CORSAIR high performance Vengeance memory module 16GB (4x4GB) 1600MHz 9-9-9-24, 1.5V
OCZ GameXStream 850W PSU - Silent 120mm Blue LED Fan 4x PCI-E 6x SATA
MSI GTS450 Cyclone OC 1GB GDDR5 Dual DVI Mini HDMI Out PCI-E Graphics Card
Coolermaster HAF X - High Airflow Full Tower
(1 front , 2 top , 1 rear , 1 side – Standard fans )
Corsair CSSD-F120GB3-BK Force Series 3 120GB Solid State Drive - Read 550MB/s, Write 510MB/s
WD 750GB 3.5" SATA-III 6Gb/s Caviar Black Hard Drive - 7200RPM 64MB Cache
Pioneer BDR-S07XLT 12x Internal Blu Ray Writer – Retail
Plextor PX-LB950SA 12x BD-RW with DVD±RW SATA Blu-Ray Drive - Retail Black

hixus · 28 Nov 2014 at 17:23

I have got memtest , switched ram to 2x2gb kingston sticks and the problem still occurs dramatically is it worth running the test?

hixus · 29 Nov 2014 at 18:13

I definitely think your onto something with the qvl
As looking at it its says nothing which denotes 4x4gb system I'll have to cross check the venders list to see if either of my ram sets are on their

hixus · 29 Nov 2014 at 18:35

So from that qvl the most ram you can use is Kingston 12gb
And it looks like my Corsair CMZ8GX3m2A1600c9
Is not compatible with my board..damnit
Any recommendation on what ram to install from the qvl as this men test is showing all is well.

Literally have had this ram in for maybe 2 years and nothing bad has occurred until recently .

hixus · 30 Nov 2014 at 18:48

I've completed a 8 pass sweep using memtest on all 4 sticks of ram and in all slots and no issues were found.

Ive attached a photo of my current settings you mentioned a few clicks increase in the ram voltage which is dram right? The ram is already rated at 1.5v and its auto set at 1.561

The bios is updated to the latest one but as mentioned the ram I've selected is not on the qvl. Haven't contacted Asus as they want details on serial numbers etc .

So as I've gone so far what next would you suggest?

Thanks for your help

hixus · 1 Dec 2014 at 12:25

The corruption may be due to the photo as it was taken almost fractions of a second before it shut down. But I haven't tried an alternative gpu, I've also checked after it reboots it says about the computer shut down unexpectedly would you like. To trouble shoot... Click yes nothing comes from it .

hixus · 1 Dec 2014 at 15:01

Varkanoid you maybe onto something , I do indeed have kaspersky and I did a little looking into and said it has occurred for others . I'm going to uninstall kaspersky and reinstall the latest version. I'll then attempt to crash the computer and see if we have a positive outcome if not I'll post up the dump data

hixus · 1 Dec 2014 at 23:31

So i Uninstalled kaspersky and installed the latest and attempted to crash and like clockwork it did and this time i was prepared and took a better snap.

and from mini dump

hixus · 1 Dec 2014 at 23:56

WHO CRASHED REPORT

23 crash dumps have been found and analyzed. Only 10 are included in this report. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

e1q62x64.sys (Intel(R) Gigabit Adapter NDIS 6.x driver, Intel Corporation)
klim6.sys (Kaspersky Lab Intermediate Network Driver, Kaspersky Lab ZAO)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

hixus · 2 Dec 2014 at 07:25

Darael
I think it's definitely worth a shot, I ran registry mechanic after the install but your method seems more thorough covering more bases,
Reading into the bsod with my crosshair iv extreme with the Intel driver is not as uncommon as I thought resulting in people binning the board which ideally is not what I want to do.

hixus · 2 Dec 2014 at 19:44

I don't want to speak to soon but I think I've solved it..

Before i could even carry out removals of software or even re flash the bios (as recommended by an email back from asus ) i ran registry mechanic again cleared up loads off issues and seems a lot more stable but only time will tell/

if it goes ill re flash to an earlier bios version as the beta i have can be unstable.

at the moment i have almost every program on the desktop open listening to music whilst watching a video etc and it seems ok when normally would have popped its clogs by now.

Thanks everyone who contributed with sound advice