Trouble Shooting my gtx 470 issues.

[Kynd]

Hi all, well i have 2 x gtx 470s , however for quite sometime i have not been using them in sli, and was just using the one for gaming. However i seem to have developed a fault with it, randonly during gaming only i get crashes, sometimes it resets the graphics driver, sometimes its a hard crash that requires the reset button, either way the results are the same and the screen just goes a mixed blur of all diffrent coulors from the current game all over the screen.

Now this does not happen every single time i play a game, nor does it even happen every single day, but it is a constant thing that persists often enough.

Now i have tried running the card @ stock, i have tried reinstalling all the drivers, it changes nothing.

So i can only assume its a hardware fault with the card, possibly the gpu's memory being faulty?

I have since reverted to using the other gtx 470 i have to test it all out, and it works faultlessly now for over a month, using the same settings, same drivers, everything the same, and no errors, nothing.

So i take this as a little more evidence towards their being a fault with the first 470.

However here is the problem, if i RMA the card to OCuk, and it "works" for the test period, i then get dumped with postage charges, and nothing gets done about the card or a replacment.

So... what do i do?

Sorry for this long winded rant, but customer services over at OCuk dont seem to care, or want to help at all, this i find abit of a joke considering iv spent £3k pounds with them over the last 1 year alone.

When i shop with a main competitor and i have a hardware issue, they send out DPD the very next day to pick up the goods for RMA return FREE of charge. And i havent spent nearly the amount with them as i have OCuk, this is the level of service i expect, and they fail to deliver.

All i can ask for is your advice as what to do with the card, and all i have to OCuk is, my business might not be heading your way again.

 

[Surveyor]

RMA it explaining the above.

Explain that you have another 470 which works perfectly in exactly the same system. The only thing that can be at fault is the graphics card as this is the only component which is changed.

Explain that it's an intermittent fault and the circumstnces under which it occurs.

As it's an intermittent fault explain that it may need to be tested for several hours before the fault materialises.

If they send it back as not being faulty you can then ask them what testing was carried out.

If they say "we ran a game for 10 minutes" you'll be able tell them that that was insufficient for the fault you reported.