Trouble with ethernet connection on pc

mdaw

mdaw

mdaw

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Joined
18 Apr 2013
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603
Hi all,

On and off for quite a long time the internet keeps dropping out on my computer and the yellow (!) appears and then i go through the options like troubleshooter etc to get it back but after doing this a few times eventually it stops completely for reasons unknown to me. I came across one solution that helps for a while before the same thing happens again where you unplug the psu and then hold down the power button for 30 seconds. Not sure what this does but gets the internet back up and running. After a while though (couple of hours) it all starts again and i have to repeat the same process. A similar thing happened last night when trying to watch BT sport on a youview box through powerline adaptors. It was fine and all of a sudden it just wouldnt have any of it. Tried resetting and all sorts.

How can this be when using hard wired connections? My wifi works perfectly.
 
My pc is not connected via powerline just the BT youview box. My pc is connected directly from my router. Thats why im so confused about the intermittent connection. My wifi for phone etc. works perfectly. I dont have a wifi card in my pc. I was wondering if it may have been a similar issue with the youview box just due to the fact that after an hour or so it would no longer pick up the connection just like what happens on my pc. The thing about picking up the powerline from next door is a possibility i suppose, so that could explain the youview thing but still cant understand what is happening with my pc
 
Im using a BT homehub 6 i think. Its the latest version anyway as it was replaced a few months ago after the old one fried after a thunderstorm. I've had it in use without powerline adaptors in use and the same issue occurs. Had the same problem when i had my previous homehub 6 router as well.
 
Well i have now made sure windows 10 is upto date as it downloaded the latest stuff yesterday. It did show that it had failed to do it a few times. Possibly because internet drops out frequently. So how do i change the dns servers? Im not great at operating computers, i know how to do basic things i need and how to build one but other than that i need advice.
 
Right now if my understanding is correct i would say its lan connection from the router to the computer as my phone would still be working perfectly on wifi so therefore my router is still receiving an internet connection. When my old router went wrong it was still trying to broadcast wifi but had no internet signal being received therefore no wifi worked either.

When i get a chance i will use the cmd thing and see what it says and then again when its next down.
 
Ping 8.8.8.8
Time 9ms three times and 10ms last time ttl=57 everytime. Thats with it working currently. If it drops out i will try again.
 
Sorry for not coming back sooner ive not had a great week. My internet dropped out and the ping to the router didnt show anything. All i keep getting is that the default gateway is unavailable when it goes and i eventually get it back. For a while this week it would not even find my router.

Eventually i got desperate and went through some options as my usual technique of getting back online by unplugging the psu and holding the power button for 30 seconds didnt work. I went through control panel, network and sharing and then troubleshoot. Gave a few more options, so i went to the network adapter section where eventually it said it would reset it and will schedule a shut down in five minutes. Well it seemed to work sort of. It was now recognising that i had a router but couldnt keep a connection. So this morning i went through the same steps but went to the incoming connections and went through that bit and so far so good. Turned my computer on 3 times over 4 hours and still got a connection. How long for I dont know. I wont hold my breath.
 
To be honest I'm thinking hard about getting a wifi card (pcie) or a dongle as i never have trouble with my wifi.

I should probably just get a fairly cheap one as I dont have much cash and if that doesn't work well for me at least i havent lost a lot.

Would pcie or a dongle be better?

I see some pcie even have usb connections to increase the range.
 
In my desperation yesterday i did resort to that Meddling monk. I dont usually bother as it makes no difference. It didnt this time either.

My connection went again shortly after those earlier posts. It will come back with a troubleshooter reset but for 5 mins if that before starting the process again and again.
 
Just out of interest, why is pcie card better than dongles?

Also any recomendations?

I do get a 52mb connection from BT and actually get that , when it works. Although i dont really game on the net it might be useful and is it worth me stumping up extra cash for 802.11 AC?
 
I can find another device to connect. I have an old net book somewhere if it still works. Hardest thing will be trying to find the charger. Lol.

Yeah i realised you said ethernet shortly after the post. Seen a very cheap one i could get to try out.

Still some suggestions for a wifi card in case that doesnt work would also be appreciated.
 
Well I've been out this morning and bought myself a tp link tg-3468 ethernet network adaptor. So far so good. I havent installed any drivers yet. The cd it comes with doesnt have drivers for windows 10. Am I better off leaving it as its working or should I find a windows 10 driver for it?
 
So it looks like after all my ethernet port is at fault on my MSI GD65. I've been doing some reading and seems that a lot of people seem to have trouble with the killer internet ports. Maybe its a weak point on MSI boards I dont know. I dont think I have had this issue previously. My last motherboard (ASUS) did me 5 years but started to get shaky after about 4 and randomly kept crashing when playing games even games that didnt really require much graphical power. So far this board has been solid apart from the ethernet port. I just hope its not the beginning of the end. Had it 3 and a half years and still like my build.
 
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