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Troubleshooting Faulty OCUK Hardware - Ideas

jeff83nz

jeff83nz

jeff83nz

Associate
Joined
26 Aug 2013
Posts
429
Hoping the wise people of OCUK can help me confirm the hardware issues I have.

My main PC (all parts from OCUK) has started crashing in game (Dota 2) and doing so more frequently over the last few weeks.

Having tried a fresh reinstall, new drivers, running at stock (no O/C except ram profile on the 8 Pack Prof Dark Ram) still having the issue. Got an issue in that the warranty on the CPU expires next week (OCUK_

As such been stress testing to see what the problem is to do a RMA. Under Prime95 the PC crashed / reset on both the blend and small FFT test, so showed it was not the GPU.

Then tried running same tests on one stick of ram, no crashes / errors, and nothing in game. Switched ram stick expecting it then to crash on the other (and used the other slot), but no crashes either.

As such suspect it is the motherboard, having issues when running in profile (never used to). This is based on the fact:
-it crashed on a CPU focused task as well as a ram focused.
-it happens only when both sticks are in
-in game it happened at any time but often in game rather than in loading.

Does this seem right?


The specs of the PC for info are:
i7 8700k
Team Group Dark Pro "8Pack Edition" 16GB (2x8GB) DDR4 PC4-28800C16 3600MHz Dual Channel Kit - Black
Gigabyte Z370 AORUS Ultra Gaming Intel Z370 (Socket 1151) DDR4 ATX Motherboard
 
Have you had a look in event viewer for more details of the crashes?

Might be worth re seating all the psu cables as well, do you have a spare psu you could also try?
 
Did you update the bios or anything recently??

You can also run hci mem test to check ram but sounds like motherboard issue or possibly cpu issue.
 
8 Pack said:
Did you update the bios or anything recently??

You can also run hci mem test to check ram but sounds like motherboard issue or possibly cpu issue.
Click to expand...
Thanks 8pack. I didn't potentially should flash the most recent and see if it helps. Annoyingly (due to the time linits on the cpu warranty) it has stopped crashing last few days and away now.
 
ED209 said:
Might be worth re seating all the psu cables as well, do you have a spare psu you could also try?
Click to expand...
I
do, in my server as sood my third. Getting time to switch it all around tho (espec as baby means have to be super careful with leaving choking hazards) is hard
 
This thing is doing my nut in, and only have 3 days now till the cpu warranty expires. I thought it had stopped, gone away, figured the ram or something had come loose or something (as stopped once took one bit out) and boom, its back. Random long load times, crashes. ******* odd.

The program dota2.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 944
Start Time: 01d47b9a25bfda11
Termination Time: 24
Application Path: C:\Program Files (x86)\Steam\steamapps\common\dota 2 beta\game\bin\win64\dota2.exe
Report Id: f4ecee86-8f11-4a7f-9e1c-6853f226432b
Faulting package full name:
Faulting package-relative application ID:


The program MicrosoftEdgeCP.exe version 11.0.17134.376 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 34e8
Start Time: 01d47b9343f1759b
Termination Time: 61
Application Path: C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe
Report Id: 0f87bcd0-3808-4a5d-b1d8-1eb14ea6ed82
Faulting package full name: Microsoft.MicrosoftEdge_42.17134.1.0_neutral__8wekyb3d8bbwe
Faulting package-relative application ID: ContentProcess
 
jeff83nz said:
Theory - USB Dac for wireless turtlebeach headphones. Plausible? Seems to only happen when these are connected.
Click to expand...
Theory gone.
Crashing is up, twice in one game.
Odd thing is computer is usable after but need to restart to able to load the game again, overwise takes like an age to load it (even if looks like closed it all down in open apps). It is not like when you overclock your GPU card and you need to restart it to get stable, but the frame in game freezes, one game it unfreezed like 30 secs later to freeze somewhere else. Can use rest of windows normally at this time.
Don't get it.
 
I'd save your BIOS profile, the load the UEFI defaults and run the RAM at stock speeds.

Run a stress test on it, and see if it crashes like it did previously, if so run a Memory test and look for errors. Given the random nature of the crashes you need to rule this out soon.
 
A friend had a similar problem, long load times, failing to boot and crashing. He was all set to upgrade from 2600k and Z68 and we were planning the hardware. I lent him a spare SSD to try and troubleshoot a bit further.

To cut a long story short, he reseated all the power connections to the board and hey presto, the issues have disappeared.

It is unlikely to be the CPU.
We suspected the motherboard as drives started not being recognised (obvs due to power issue in retrospect).
We ran memtest to prove the memory was OK.
 
Journey said:
I'd save your BIOS profile, the load the UEFI defaults and run the RAM at stock speeds.

Run a stress test on it, and see if it crashes like it did previously, if so run a Memory test and look for errors. Given the random nature of the crashes you need to rule this out soon.
Click to expand...
Have ruled out ram. Have run a variety of test software over it for at least 48 hours no issue. It is mainly odd because it is not completing killing pc wihlth BSOD, and running 3dmark for 12 hours did nothing.
It is literally games and browsing. Suspect MBoard, but possibikty of GPU mem too i guess. Going to try the gpu on another pc see what happens i guess
 
nkata said:
A friend had a similar problem, long load times, failing to boot and crashing. He was all set to upgrade from 2600k and Z68 and we were planning the hardware. I lent him a spare SSD to try and troubleshoot a bit further.

To cut a long story short, he reseated all the power connections to the board and hey presto, the issues have disappeared.

It is unlikely to be the CPU.
We suspected the motherboard as drives started not being recognised (obvs due to power issue in retrospect).
We ran memtest to prove the memory was OK.
Click to expand...

With annoying issues like that taking the whole thing apart and rebuilding probably isn't a bad idea. Also trying a fresh OS install and running everything stock should be things to try. I hate trying to troubleshoot issues, takes hours to diagnose and minutes to fix!
 
Confirmed it was the beeping GPU. Recreated the fault changing over the 1080ti into my server.

Grr.

What is Gigabyte Aorus service times like in the UK (thank god for the 3 year warranty?
 
Hello... Sorry I've been away so not seen this until now.

We try and turn around any RMA in a few days... the only time it take longer is if we need to replace the unit and don't have one in RMA buffer stock... Mail [email protected] and mention this conversation to them. I will make sure to get it sorted for you ASAP.
 
GIGA-Man said:
Hello... Sorry I've been away so not seen this until now.

We try and turn around any RMA in a few days... the only time it take longer is if we need to replace the unit and don't have one in RMA buffer stock... Mail [email protected] and mention this conversation to them. I will make sure to get it sorted for you ASAP.
Click to expand...
Thanks Giga, I just dropped them a note on the RMA with them noting the above. To be fair the courier arrived Tuesday morning so it is within their 5 working day turn around, just aked to know when if they have any expectations to timeframe (so can arrange to be home).

Thanks Again

Jeff
 
Firstly thanks @GIGA-Man and gigabyte. Even though testing showed no issue they sent another model to allow me to confirm, that is customer service!

All was well, but crashed again last night (ffs), was a low point as now in low priority in dota 2, which is like hell on earth

PC is totally stable under heavy CPU or memory load (ran 24 hours maxing both again to test with mem test and a shed tonne of prime95. But it is within games issues occur. Dota 2 crashes, BF1 doesn't appear to crash but get like 2 seconds mini freezes.

So guess at this point I need to start replacing parts till it stops. Also not sure if OVUK will respect warranty on CPU. Guess need to call them now

I have never experienced anything like this, that crashes games but not the entire OS regularly

#headbangingemoji
 
You're more than welcome, it's a long shot but have you tired using just one stick of memory at a time while gaming to rule that out. I know it's a complete pain but perhaps an O/S reinstall too...
 
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