Trying to get a refund on delivery due to a delay

iB CoMpL3XiTy · 31 Jan 2013 at 16:11

Hey guys

I placed an order with a competitor (This is where I went wrong), delivery was due today however it has been delayed and DPD are holding it (no idea why). I asked the retailer for my delivery charge to be refunded as I paid for a next day service but was told that the delivery date is just a estimate and not a guarantee so they have refused to refund me.

The service they used was DPD Next day so surely if it doesn't come next day I haven't got what I paid for (in terms of service).

Where do I stand? :confused:

iB CoMpL3XiTy · 31 Jan 2013 at 16:40

Thanks for the response guys, the service they used was DPD next day (not a service like royal mail 1-3 days for example).

I placed my order early yesturday and they despatched it yesturday so I can't see any way that I'd be in the wrong

However is DPD next day guaranteed for next day delivery? I guess that's what it biols down to.

iB CoMpL3XiTy · 31 Jan 2013 at 16:44

Haggisman said:
Did they give a specific delivery date or a range of dates when you ordered?

You can pick a delivery date (from a calender), however I left it on the default date which was the next day (Today).

iB CoMpL3XiTy · 31 Jan 2013 at 17:01

I'll keep on fighting them, paid £10 to deliver two SSD's and some thermal paste so I expect it delivered on time.

No idea how this company got a customer service award...

iB CoMpL3XiTy · 31 Jan 2013 at 17:07

Haggisman said:
Are they named after something you do with a photocopier, or something you do with a paintbrush?

Photocopier

iB CoMpL3XiTy · 31 Jan 2013 at 17:28

They're now saying that DPD won't refund them as the next day service they use is not guaranteed to be delivered next day....

Wish I had just brought some different drives from OCUK

iB CoMpL3XiTy · 31 Jan 2013 at 18:13

Swifty55 said:
Why? Same could have happened...

Yeah great.... :rolleyes:

EDIT: I get free del from OCUK so it wouldn't of happened.