Trying to put my laptop back to factory image...

[G-MAN2004]

I have a Dell L702X that I am trying to put back to the factory settings for various reasons, however I am running into problems.

On startup, I press F8 and select 'Repair your PC'. Now this would usually bring up options to restore my PC, etc. but now it just hangs on a black screen with 'Windows is loading files...' above a solid white bar.

What is going wrong?

Thanks.

 

[Pho]

Sounds like you're loading the Windows repair not the Dell one to completely re-configure the system.

To get to the Dell repair is looks like you need to press CTRL+F11 on startup (at the initial BIOS screen I imagine).

This will likely wipe all your data, but I imagine you realise that.

 

[G-MAN2004]

Thanks, I'll remember that for the next time.

Before I read your reply, I used my dad's Windows 7 disc and did a clean install. Activated it using the serial on the bottom of my laptop. All is good now!

 

[robinbredin]

G-MAN2004
Thanks, I'll remember that for the next time.

Before I read your reply, I used my dad's Windows 7 disc and did a clean install. Activated it using the serial on the bottom of my laptop. All is good now!

If your dad formated the hard drive using the win 7 disc, then your factory recovery image will have been removed, or damaged. It was F8 as to the journal HERE, but if it did not work, then it was damaged anyway.

 

[TWiNKLeT0Es]

Can you get into Windows ok? If so go into Drive Management by clicking Start > Run (Or Windows key and the "R" key" and type diskmgmt.msc and hit enter or click OK.

Do you see a Recovery partition at the start of the drive?