Trying to raise an RMA with Dell.

Virdi · 23 Apr 2009 at 09:52

Hi all

Some help / advice please.

A friend of mine has a Dell Laptop which is under warranty (3 year business etc..)

The Laptop has a fault, so he has tried to raise a ticket with Dell. However, Dell have asked for the details of the original Purchaser / Invoice - Which he does not have, as he bought it from eBay.

What can we do?

Thanks

matthewhotdude · 23 Apr 2009 at 10:11

Contact the person you bought it from on ebay?

Virdi · 23 Apr 2009 at 10:12

Yep - Tried that... he hasn't replied though....

linktoinsanity · 23 Apr 2009 at 10:34

They should have all the details themeseleves anyway in relation to the serial number, which should be on the base of the laptop. Call them back and tell them about the lack of contact with the original seller and see if that gets you anywhere.