tsohost down?

FFS...

I mentioned this to them before... Why the hell don't they issue emails to warn customers of PLANNED downtime?

I can understand if it is something that is unexpected, but if they plan it I don't see a reason they can't warn their customers in advance by mail.
 
Well I'm still not too happy about them attempting to charge me £25 per year for just 5 extra add-on domains (by default you only get 5 - even with their 'pro' package). And the above incident isn't the first time they have had planned downtime but failed to warn people in advance by mail.

If I'm being honest they seem to have gone downhill since I first signed up with them a couple of years ago.

But having said that the service is, on the whole, good. And despite their flaws they're probably as good as any of the others.
 
So let me get this right... you didn't notify the users because you think people would see that notification as spam?

You just lost another point.

Also I may ask why you host my sites on said server if it is only used for 2% of customers?
 
For the record, I am, on the whole, happy with the service and would generally recommend it to people. I just think that planned downtime should be something you email customers about. I don't check your website on a regular basis, and I don't believe I should need to.
 
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