TV Broken... how scuppered am I? (EDIT: Getting a replacement! But what?)

Soldato
Joined
9 Mar 2010
Posts
2,862

Video pretty much shows it all.

Watching TV as normal and then it just cuts out and starts doing this.

Still get sound from whatever content is on but is like this on all HDMI inputs...

Any ideas what might be wrong?

EDIT: Can't be repaired under warranty - getting £565 towards a new one! What should I get?

https://forums.overclockers.co.uk/posts/32104366
 
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Holy crap, I wasn't going to bother looking up the warranty because I assumed I bought it about 6 or 7 years ago... BUT... I've just checked and I've got the email from John Lewis in 2014 and it's got a 5 year guarantee :D

Giving them a ring now - I'll update :)

EDIT: Fab - engineer coming on Thursday evening. Woop!
 
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Haha I love it when something like this happens. Now I want to buy all my electricals from John Lewis :D

Honestly, I said that to the guy on the phone - best support I've experienced for a long time.

UK guy and he took my word having said I'd tried a couple of trouble shooting tips (i.e. like removing power, trying different inputs etc) so I wasn't forced to go through turning it off and on again and the likes.

On track to get a new TV for cinema room (to replace projector - want to make full use of 4K and HDR) but they don't have any 85 inch TV's and their 75inch TV's don't seem to be competitively priced :(
 
John Lewis usually price match :)
Aye, should have said that their range is limited as well - but yeah, I have made use of that in the past.

I think they will replace it with an equivalent model available today i cant see it being cost effective to fix a 4 year old lcd tv.
You know, part of me hates buying a new TV as I find that I get so used to specific aspects of the image, screen or speakers (like colour balance, warmth, reflectiveness, sound, little rattles when you turn it up too high) that when I get a new TV I'm usually disappointed for a couple of weeks...

Still, if they INSIST that I need a new 4K HDR TV I'm hardly going to complain! :D

you would be surprised how cheap some basic fault parts are even for consumers were talking £20, manufactures will get them for a fraction of that price.
Booo! I want a 4K replacement!

Na, just happy if I get it working as it's just one in a long list of things that have broken on me in the last fortnight...

Washing machine had a leak (fixed myself)
Heating element on the tumble dryer went (under warranty and got replaced yesterday!)
Tried asking nicely to see if the neighbour would trim their tree but they decided they liked how it looked, so (given the size) had to get the professionals in to cut it back.
Partners car broken down and is being scrapped
Plasterers cancelled on me for doing a room so now about 2 weeks behind schedule
Found a wet spot on the floor in a cupboard that won't dry out and, even after being under the floor, I can't seem to trace the source...

So yeah... not a great couple of weeks!
 
Well, engineer turned up...

Was a local guy from an AV installation company (aerial, satellite dish installs and putting TVs on walls etc) who took one look at it and said “aye, that’s broken”...

Said he’d update it on the system and John Lewis would give us a new one!

Sooooo that was a lot of waiting for not much to happen other than confirm what i told them.

Now I just need to see what options I’m given to sort out the replacement!
 
Update!

So... it occured to me after the visit that I didn't have any email chain or contact details to get any update as to what was happening so I gave them a ring.

Problem was, when I called, they couldn't find any record of my repair in their system. 15 minutes later and they find a note in the original order saying "repair organised for Thursday" and, in turn, a couple of details about what was happening.

Long story short, original guy at John Lewis turned out to be incompetent: never recorded the incident correctly, booked a "trouble shooter" (who usually get used for questions like "how do I turn on my SkyTV box on my TV) rather than "repair specialist" and I'm now waiting until Tuesday for someone to collect the TV with the intention of actually trying to repair it.

*sigh*

Oh well, stay tuned for the next episode of "Roy wants his gawd damn TV working!"

EDIT: Collected for repair!
 
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Ok, they can't repair it!

Options:
1) Get Samsung UE50NU7400 as replacement with 1 year guarantee
2) Get £565 cash
3) They put £565 towards new TV and if I just pay £1 over that I'll get the TV plus 5 year guarantee on top

To me option 3 looks like the best bet.

So, what should I get?

Looking for:
- On the lower side of £600 unless there's something special (obviously needs to be above £565 :) )
- 50inch
- 4K (probably goes without saying)
- As much HDR format support as I can get (am I correct we've not settled on a specific standard yet?)
- Local dimming possible at this price point?
- Low latency screen (do the odd bit of gaming via Steam Link so obviously want to cut out down on latency as much as possible)
- Available to buy from John Lewis
 
Lot of replies this afternoon! :D

Ok, so I went for the 55U7A.

Because I was able to take the money (£565) i was able to expand my options and went to Richer Sounds - 6 year guarantee plus they don’t look like they’re going under in the next 12 months!

I did try to make one hell of an argument on the phone to John Lewis that the replacement option / money value wasn’t nearly giving like for like, but they weren’t budging.

But yeah, just don’t have the spare cash to put anything else in at the moment - timing’s just a little crap!

I’ll see how I get on!
 
What did you originally pay for the F6500?

£850.

Wasn't like for like on what basis?

You had a mid range 1080p LCD with no really distinguishable features to seperate it from tv's of today. If you had gotten a plasma I can see the point but what basis did you use? if any? probably why they told you to do one.

Well, I appreciate this is just my opinion, but in my book I generally look at four price brackets when buying TVs:
£300/£400 - budget TV's I'd never even put in my bathroom...
£400/£700 - low end TV's that I'd put in my bedroom
£700/£1100 - mid range TV's that I'd put in my living room
£1100 and above - TV's that I'd never buy because I don't want to spend that much

My problem is that I very purposely bought a TV that fit in a price bracket that gives me a nice mid range TV that ticks a lot of boxes for me in terms of picture quality etc - but what they've given me in value back is only enough to replace it with a low end TV.

The difference between low end and mid range TVs for me is as simple as the quality of the screen, but typically on mid range TV's I'd expect more HDMI inputs, better speakers, better viewing angles etc.

So yeah, when I called them up I made the point that:
1) The TV they offered me doesn't have enough HDMI inputs (only three, rather than four - which means I either need to buy something to plug in my extra things or not use one of them)
2) Reviews make me concerned about the overall picture quality of the screen
3) There's no 3D support

At first they were trying to sell it to me like "oh look, we're doing you a massive favour and giving you an upgrade! It's 4K!" but really they'd just looked at two features (the size and manufacturer) and gone "right, what's the lowest priced 50inch Samsung we can give the guy".

Now I appreciate that 3D isn't exactly 'booming" but considering I've JUST got Avengers Infinity Wars on 3D BluRay and they told me on the phone that "no one is really doing it any more" doesn't really bother me. I do, and my entire collection is made of 3D versions of BluRays rather than 4K - because I expected this TV (like every other TV I've owned) to outlast my interest in keeping it, over it dying.

At the very beginning of this saga I hadn't actually realised that none of the TVs I was looking at didn't support 3D. I'd just assumed it was a given, but it's obviously the exact opposite :)

Saying that, making the argument that I used 3D didn't seem to sway them any as I didn't get offered the Sony Bravia 75ZD9BU at a cool £4,599 :D

So yeah, at first I wasn't expecting the full paid price back, and I never expected to be given a £4.5K TV to replace my broken one, but I did make the argument that ultimately I'm only getting a like for like replacement on the features that they've decided to match - which don't match my expectations.

Oh, also, you'll notice not once have I mentioned SMART features. They can kiss my backside.

I think when I originally bought this TV I started a thread looking for just a panel. Like a 50inch monitor with no sound, no SMART crap, one HDMI input. That would have been my ideal TV to go alongside the projector and 3 other TV's in the flat - all with surround sound. Now I have a fiancee, one TV and no speakers... What have I become! :|

Also, I do appreciate all the input guys. I mean, it all came the day after I bought the replacement, but I wasn't going to wait for sales and I had a strict budget from the other half.
 
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