TV looks smashed/cracked, but no external damage?

kissenger

kissenger

kissenger

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Hi everyone,

We have a Samsung QE43Q60R mounted on our wall. We had the TV on this morning, I walked out of the room and came back 5 minutes later and our TV looked like it was smashed or as if someone threw something at it, as you can see from the photo. However, that couldn't have happened because no one was in the room when the damage happened. As you can see from the other photo, there is also no sign of exterior damage to the panel when the TV is off.

So my question is, is this sort of damage something that can 'just happen' to a TV?

It does have a warranty on it, but I'm a bit wary of the warranty company turning the claim down, because it does look like accidental damage.
 
MassiveJim said:
I'm just repeating Haze here but it looks like a physical break in the screen which I have only ever seen caused by impact damage, and i have seen plenty of broken screens that don't show any signs of damaged to the layer that is covering the broken part. (ie the glass on a mobile phone) so it is quite possible to physically break a screen with no signs of exterior damage.

and you can imagine that people try and pull fast ones all the time with companies to try and avoid replacing an item that they have damaged.
Click to expand...

Completely agree that it does look like impact damage, but I was the only one home at the time, and it wasn't me!
 
So the warranty company have turned down the claim based on the report stating likely 'impact damage'. However, as I say, I know for a fact that it wasn't impact damage. I was the only one home when it happened. Is there anything I can do to get the warranty honoured?

I've already called the repair company and sent them photo evidence that the exterior of the panel was in perfect condition the day the fault developed and they've said they will update their report to acknowledge that. But when I spoke to the warranty company—as expected—they tried to fob me off by saying you wouldn't see any damage to the exterior panel anyway, which makes no sense to me. How can what's underneath the panel basically be smashed and yet the glare filter is in perfect condition?

Anyone have any experience with small claims court over something like this, or some other avenue?
 
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