TV screen.... cracked after being on for 5 minutes?

jonessa

jonessa

jonessa

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531
Right,

Moved my Samsung KS7000 into my new home.
As always, it was handled with absolute care - I did it. No removal man involvement.

Set it back up at the new place. All fine. After 5 minutes, a crack appears at the very bottom, followed by horizontal and vertical lines.... literally spontaneously.

Any ideas? Is it likely it was damaged, but the heat after a few minutes exasperated it?

I'm guessing there's no point replacing just the panel?

Very confused.
 
That's pretty much it. The chassis strength isn't brilliant with TVs that are so thin. A small amount of tension plus a pothole or speed bump can result in a fracture for the unfortunate few. I don't know if it's the heat so much, it could also be just the action of the LCD panel forcing out the liquid.
 
lucid said:
That's pretty much it. The chassis strength isn't brilliant with TVs that are so thin. A small amount of tension plus a pothole or speed bump can result in a fracture for the unfortunate few. I don't know if it's the heat so much, it could also be just the action of the LCD panel forcing out the liquid.
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Ahh man.

Not sure it's worth claiming on the insurance either.

Thanks for the confirmation.

Any recommendations for a replacement? Am I correct in thinking i should buy an older model when the new ones are released later this year?
 
Did you let it warm up in the home for a few hours?

I've seen this before with a flatmate's TV after we were away for 2 weeks with the heating off, and not letting the heating warm up the TV before turning it on. Not a cracked screen but something inside went pop after a few minutes.
 
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Kreeeee said:
Did you let it warm up in the home for a few hours?

I've seen this before with a flatmate's TV after we were away for 2 weeks week with the heating off, and not letting the heating warm up the TV before turning it on. Not a cracked screen but something inside went pop after a few minutes.
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Its been sat there for 2 days mate. House was normal temp etc.

I'm just a bit shocked that it was fine one minute and then the crack literally just appeared - it's right on the bottom edge, from the bezel upwards.
 
jonessa said:
Ahh man.

Not sure it's worth claiming on the insurance either.

Thanks for the confirmation.

Any recommendations for a replacement? Am I correct in thinking i should buy an older model when the new ones are released later this year?
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The stock situation very much depends on how popular the old model is/was. When there's a lot of stock sloshing about of a certain older model, then you can expect to see some additional discounts on top of the normal price erosion over a model's lifespan.

By contrast, something that was a hot seller might run out of stock before the newer replacement hits these shores. It's all a bit of a gamble.

The advantage of buying late in a model's life is that any quirks or issues have usually surfaced, and there's decent reviews on the hotter products, plus the price will be fairly low compared to its own launch price and also compared to the launch price of the incoming replacement.
 
jonessa said:
Its been sat there for 2 days mate. House was normal temp etc.

I'm just a bit shocked that it was fine one minute and then the crack literally just appeared - it's right on the bottom edge, from the bezel upwards.
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Did you transport it upright in it's original box with all the packing? Bigger, ever thinner TVs can be prone to stress when laid on their backs even with the right support. They can flex or get jolted in the direction they are weakest. I'd guess that when you turned it on and components started generating heat, some transport damage revealed itself. It may even have been cracked under the bezel, and just travelled up as it was heated.
 
Steampunk said:
Did you transport it upright in it's original box with all the packing? Bigger, ever thinner TVs can be prone to stress when laid on their backs even with the right support. They can flex or get jolted in the direction they are weakest. I'd guess that when you turned it on and components started generating heat, some transport damage revealed itself. It may even have been cracked under the bezel, and just travelled up as it was heated.
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Packaged up but transported flat, face up. Considering where the crack is, i'm pretty sure you're right about it cracking under the bezel and moving up. It was bizarre. Fine one minute, broken the next. I'm gutted to be honest.

Likely a question I already know the answer to - getting it repaired isn't going to be worthwhile is it?
 
jonessa said:
Packaged up but transported flat, face up. Considering where the crack is, i'm pretty sure you're right about it cracking under the bezel and moving up. It was bizarre. Fine one minute, broken the next. I'm gutted to be honest.

Likely a question I already know the answer to - getting it repaired isn't going to be worthwhile is it?
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If it's the type of TV that has a glass front over the panel, then maybe it's worth enquiring if that glass can be replaced. It would need to be done very cleanly though, so you don't get dust trapped between the glass and the panel. If it's the actual panel that's cracked, then that's not going to be economical, as the cost of a panel and repair will probably be almost as much as a new TV. The panel is the big, expensive component of a TV.
 
jonessa said:
Packaged up but transported flat, face up. Considering where the crack is, i'm pretty sure you're right about it cracking under the bezel and moving up. It was bizarre. Fine one minute, broken the next. I'm gutted to be honest.

Likely a question I already know the answer to - getting it repaired isn't going to be worthwhile is it?
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tv's should be transported upright in a van
 
200sols said:
Unfortunately not.
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Roger that.

Steampunk said:
If it's the type of TV that has a glass front over the panel, then maybe it's worth enquiring if that glass can be replaced. It would need to be done very cleanly though, so you don't get dust trapped between the glass and the panel. If it's the actual panel that's cracked, then that's not going to be economical, as the cost of a panel and repair will probably be almost as much as a new TV. The panel is the big, expensive component of a TV.
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It's the actual panel unfortunately.

Psycho Sonny said:
tv's should be transported upright in a van
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I'll remember this for next time... thanks

Thanks for all of the replies Insurance excess is £200 so might just go that route.
 
jonessa said:
Roger that.


It's the actual panel unfortunately.



I'll remember this for next time... thanks

Thanks for all of the replies Insurance excess is £200 so might just go that route.
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£200 plus the increase on insurance for the next 5 years since you have a claim. and it may not be replaced with as good a model.

why not just buy a second hand tv for £300?
 
Psycho Sonny said:
plus the increase on insurance for the next 5 years
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didn't know there was a 5 year impact, but nonetheless apparently initial premium increase is only ~15%.

is the JL accident stuff not an insurance policy anyway, so you would have to declare a claim on that with a renewal on house policy ? and suffer the consequences.

jonessa said:
When I told my wife, she initially accused me of breaking it on purpose. Apparently, I have always said it wasn't big enough. I'm hoping she hasn't.
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this isn't a GD thread ;)
 
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