Uber account problem

Mach3 · 31 Aug 2016 at 13:58

Hi,

In June 2015, I set up an Uber account on my phone with credit card etc. I never actually used it until recently on a night out when I tried to summon a cab but the app kept saying my card had been declined. Actually, this was correct because the registered card had expired.

Anyway, I went to try and update the registered card on the account to a new one but there was no option within the app to allow me to do so. Eventually, I decided to reinstall the app to enter a new card number but they seemed to be completely rejecting my account.

I then went on to the site and concluded my account must be suspended.

So, I went on to Uber and entered the details to request it be reactivated, whereupon they send you an email to confirm your address.

They keep saying I'm emailing from the wrong address (in spite of my account being full of their stupid promotions). They've asked me to confirm the 'correct' email address but I don't know what they're talking about because I've got no other email address registered with them???

So, because my problem doesn't come under their set categories, the problem therefore doesn't exist and they're now ignoring me!

I can't even delete the account which my phone number is connected to because I have to log into Uber but I can't log in.

I've tried resetting the Uber password but after entering the email address I use, Uber don't send me a reset link??

Needless to say, I now can't contact anyone about the issue.

Destination · 31 Aug 2016 at 14:00

Might you possibly have typed in a different email address during the initial registration you completed?
Or perhaps mistyped it and never realised your error as it took you more than a year to actually finish setting up the account?

You do not appear to ask anything, so I assume you are telling us your tale of woe with a company you couldn't be bothered to finish registration with for a year.

-edit
I note you manage slightly over one post year on here also, impressively low.

Avenged7Fold · 31 Aug 2016 at 14:24

Hikari Kisugi said:
-edit
I note you manage slightly over one post year on here also, impressively low.

He only uses GD for the big questions

What if i told you, you can make new accounts. What if i told you that the old account didnt matter since the card expired.

You think that's air you're breathing?

Mach3 · 31 Aug 2016 at 14:25

Might you possibly have typed in a different email address during the initial registration you completed?

No, like I stated, I have a load of Uber's promo emails in my account too until I disabled them.

You do not appear to ask anything, so I assume you are telling us your tale of woe with a company you couldn't be bothered to finish registration with for a year.

What am I asking? Well, I've started a thread explaining a problem - maybe you need to re-read it to see what I'm asking.

I note you manage slightly over one post year on here also, impressively low.

I occasionally come on here to get advice on computers and to see what people recommend. My problem is that I'm not a tech geek and have vastly way less knowledge than the majority of the common visitors here. THEREFORE, I don't have much in the way to contribute regarding the issues discussed on this forum even if I wanted to. Is there a law against lurkers?

I posted the Uber problem here because I thought it might be something a 20-something app-crowd might be aware of.

Avenged7Fold · 31 Aug 2016 at 14:28

Mach3 said:
What am I asking? Well, I've started a thread explaining a problem - maybe you need to re-read it to see what I'm asking.

tbf, there is no question and the only use of question marks i see, make it seem like you are unsure of your story.

Uber don't send me a reset link??

I don't know what they're talking about because I've got no other email address registered with them???

Destination · 31 Aug 2016 at 14:32

Indeed, I reread it as you asked me too.
There still isn't any hint of a single question mark anywhere.

Mach3 · 31 Aug 2016 at 14:41

OK, maybe I should have prefaced the question with something like:

What does one do in this situation[see OP] with Uber?

Avenged7Fold · 31 Aug 2016 at 14:47

Make a new account

/thread

currantloaf · 31 Aug 2016 at 14:48

I had a very similar problem ! Uber not accepting cards once the old one had expired even though in the same name and using the scan service in app.

Turns out I had also added my PayPal as a payment method and was getting lots of emails to that account which made me believe that was also the email I signed up with except it wasn't

(Uber have the worst support service out there for such a big company , took several weeks to get mine fixed once I contacted uber on the right email address)

Got any other email addresses you might have used ?

Mach3 · 31 Aug 2016 at 15:01

birdysaver

Yea, your problem sounds almost identical to mine (minus the paypal bit).

I've checked all my other email accounts and there's no sign of uber anywhere except the one I try to contact them from, which I'd registered my phone with.

Mach3 · 31 Aug 2016 at 15:05

Make a new account

/thread

I can't even delete the account which my phone number is connected to because I have to log into Uber but I can't log in.

Avenged7Fold · 31 Aug 2016 at 15:16

Use an alternative number like a google voice number or some other alternative phone app number.

Mach3 · 31 Aug 2016 at 15:19

Use an alternative number like a google voice number or some other alternative phone app number.

Thanks for the tip though I'm not familiar with those options.

alx · 31 Aug 2016 at 15:24

Google Voice sounds pretty good actually http://www.google.co.uk/googlevoice/about.html

Scam · 31 Aug 2016 at 15:58

Avenged7Fold said:
What if i told you, you can make new accounts. What if i told you that the old account didnt matter since the card expired.

You think that's air you're breathing?

Well I laughed

ubern00b · 31 Aug 2016 at 16:27

No surprise then that Uber has lost $1.2 Billion in the first half of 2016 if people cannot get support for things like this.

Mach3 · 31 Aug 2016 at 20:13

OK, I tried emailing Uber from another email account, which I thought might be the one on their database though I don't remember using it i.e. when I went on to their site and went to the 'account suspended' option, I entered that email address.

Uber are now saying the problem is resolved and I just have to reset my password by clicking on their link, which I did but there's no new password.

This is all highly incompetent of them and strange. It almost feels like they wanted me to give up my other email address - the email I use for most of my buying activity.

Mach3 · 1 Sep 2016 at 11:30

Oh, it gets worse.

Further to message from Uber saying the problem is now resolved and that I have to reset my password by clicking on the link, which I did, I received no new password. In that message, it says:

Continue this conversation by replying to this email.

So, after not receiving a new password, I replied to their email as requested above. Then, I got another email back saying:

Thanks for getting in touch.

We received this email from a different email address than the one you initially used to contact us.

In order for us to address your inquiry, please contact us from that email address.

We appreciate your patience and look forward to hearing from you.

So, I'm just going round in circles here. Well, at least I know now.

What's curious here is that I WANT to use their service but I can't. I'm obviously not alone with this problem, which means UBER must be losing millions!