Uber Eats - Driver Insurance

[RockLobster]

Just had an Uber Eats driver crash into my iron railings fence. I have CCTV footage with registration number. They were delivering for a local McDonalds. Just went to the McDonalds but they said contact Uber Eats. Can't find any customer service number on their website except for businesses. Any ideas? Contact my house insurance? I have free legal cover. A few years ago you could do a request on AskMID to get the insurance details but I can't see that anymore.

 

[RockLobster]

Okay just an update. I’ve just been back to McDonalds. Car was parked outside as I was taking photos of the damage to his car he came out. Tried denying it at first but then confessed after I said I had CCTV.

He’s insured with Admiral. I took a photo of his policy (he logged in). I asked for proof of ID. He showed me a provisional licence. Turns out he’s driving on an international licence - he’s from India. He’s asking me not to go through insurance. It’s not major damage but will need to be fixed. Undecided what to do.

 

[RockLobster]

Had a good look this morning. The damage doesn't look too bad. Minor scratches to the end post of the iron railings fence but my concern is the post has some play in it where as before it was rock solid. Phoned the company who installed fence and they are coming out today/tomorrow to take a look.

I did think of not using insurance but considering some of your comments and he drove off I phoned Admiral this morning. I've started a new claim and they are going to contact him. I didn't mention he worked for UberEats because I wasn't sure it would invalidate his insurance.

Before I phoned Admiral I did try contacting UberEats. Website is waste of time. The one phone number I found when I phoned it said because I didn't have an open order it just hung up.