UK users with Uplay installed - does the store tab work for you in the Uplay client?

[Spudgun]

Can I ask for some help here please.

For me, whenever I go to the store tab in the Uplay client I get a spinning blue disc and a prompt at the bottom of the screen about cookies (and it doesn't matter what option I select in relation to cookies) followed by a message that says the "The Ubisoft store is currently unavailable".

If I change my location to outside of the UK via a VPN everything works fine. I've been in contact with Uplay support and they have been massively unhelpful and the suggestions offered are verging on the ridiculous (e.g. they want dxdiag info), so I just wondered if this is a symptom of a larger issue for UK users or whether it is just me.

Any evidence as to whether or not the store tab from the Uplay client works for you would be greatly appreciated.

 

[TheVoice]

Store tab is working fine for me here.

 

[Uncle Petey]

Working here too.

 

[Spacedeck]

Working here.

Have you tried to flush your DNS? https://documentation.cpanel.net/display/CKB/How+To+Clear+Your+DNS+Cache

 

[Spudgun]

Thanks guys, must be something really odd in my routing then as the only way that I can get it to work is to turn my VPN on and set my location to outside of the UK. Even if I choose a UK server from the VPN I get the same result as when I try to connect directly via my ISP.

Most odd, but I appreciate your help in trying to establish if this is a broader issue or specific to me

 

[Spudgun]

Still struggling with this, so could I ask for more help from those that can connect please to see if their tracert is different to mine, as mine seems to breakdown in the Ubisoft network

Tracing route to ubisoft.com [216.98.56.218]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms asusrouter [192.168.1.254]
2 7 ms 7 ms 7 ms lo1.subs.bng1.wh-man.zen.net.uk [62.3.89.162]
3 7 ms 7 ms 7 ms ae5-161.cr2.wh-man.zen.net.uk [62.3.86.13]
4 8 ms 7 ms 7 ms ae2-117.cr1-man1.ip4.gtt.net [77.67.66.101]
5 88 ms 88 ms 89 ms et-3-1-0.cr0-mtl1.ip4.gtt.net [89.149.131.178]
6 88 ms 88 ms 88 ms ubisoft-gw.ip4.gtt.net [173.241.128.42]
7 * * * Request timed out.
8 * ubisoft-gw.ip4.gtt.net [173.241.128.42] reports: Destination net unreachable.

many thanks

 

[Kainz]

Mines working fine over here despite the results below...

1 1 ms <1 ms <1 ms READYSHARE [192.168.1.1]
2 * * * Request timed out.
3 16 ms 16 ms 16 ms brnt-core-2b-xe-102-0.network.virginmedia.net [62.252.212.5]
4 * * * Request timed out.
5 * * * Request timed out.
6 17 ms 14 ms 11 ms m686-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.174]
7 13 ms 17 ms 30 ms 213.46.175.26
8 94 ms 100 ms 98 ms et-9-1-0.cr0-mtl1.ip4.gtt.net [213.254.214.17]
9 106 ms 113 ms 94 ms ubisoft-gw.ip4.gtt.net [173.241.128.42]
10 ubisoft-gw.ip4.gtt.net [173.241.128.42] reports: Destination net unreachable.

 

[Digital X]

Just checked mine and it is working fine, I can browse it with no issues.

 

[ic1male]

Sorry for the thread bump but this is now happening to me continuously. Did you ever get it fixed OP? I'm going to try an uninstall/reinstall to see if it does anything.