UKFSN Users - Quick Q

Psymonkee · 8 Nov 2006 at 17:33

Right been using UKFSN for nearly a week now and largely happy with the service - miles better than Eclipse anyway

Having some problems with the email setup though. Been to the support part of their website and been through it several times but just can't seem to get anywhere

Before I go and have a whinge at support can any of you point me in the right direction?

if I use the account <username>@ukfsn.org I can send and recieve fine.

If I use psymonkee@<username>.ukfsn.org I can sometimes send outgoing mail but never receive anything

Anyone want to point out where I'm being clearly dense?

[ukfsn support page]

GinG · 9 Nov 2006 at 11:09

Hi there,

I acctually just placed an order to migrate to these guys yesterday! Hopefully better than Nildram who have been pretty poor recently!

I did notice when i had a quick look around the user accounts there was an option for email redirection?

Maybe this is to be used to redirect your other email address to your main inbox?

Carter · 9 Nov 2006 at 14:01

Lol, I'm migrating away next week from UKFSN, only been there 3 weeks! Dreadful speeds, pipes are full, new pipe coming online in december [yeah yeah]
UKFSN = one man band. No one could get into their webspace over the weekend, one man band had gone away for a few days, no fix till he came back.

killer_uk · 9 Nov 2006 at 17:04

Carter said:
Lol, I'm migrating away next week from UKFSN, only been there 3 weeks! Dreadful speeds, pipes are full, new pipe coming online in december [yeah yeah]
UKFSN = one man band. No one could get into their webspace over the weekend, one man band had gone away for a few days, no fix till he came back.

How much did it cost you to migrate out again? I've only been on UKFSN for a few days and its terrible.

Carter · 9 Nov 2006 at 17:09

Shouldn't cost anything, my next billing period is on the 16th, I'm leaving on the 14th.

Kerazee · 9 Nov 2006 at 18:29

I am on UKFSN and they are great, I connect @ around 3600 -3900Kbps on the 3000k profile and always get speeds of 320-350kbs. To the op, not sure about the email problem as I just use the default alias.

GinG · 9 Nov 2006 at 18:30

aw god!

filling me with loads of confidence there!!!

TBH for me the site was fine over the weekend, maybe it is just in some areas speeds and uptime are bad?

Carter · 9 Nov 2006 at 18:46

If you check out adslguide - entanet forum there are loads of people struggling with crap speeds. Apparently too many punters are on one pipe which is near saturation while a few lucky punters are on a pipe which is nowhere near full. Load balancing issues with no fix in sight.

Jabbs · 9 Nov 2006 at 19:53

I was thinking of moving away from Nildram to these glad to have read this thread, Nildram seems to be back to normal for me so ill stop where i am for abit.

Trifid · 9 Nov 2006 at 20:07

They are adding 2 more hops on tracert for peak times.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Wright>tracert www.jolt.co.uk

Tracing route to www.jolt.co.uk [82.133.85.65]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms SpeedTouch.lan [10.0.0.138]
2 10 ms 9 ms 9 ms dogwood.dsl.enta.net [84.45.242.69]
3 10 ms 11 ms 8 ms vlan4001.global-switch.dsl.enta.net [84.45.242.6
5]
4 10 ms 10 ms 9 ms gi2-3.global-switch.bdr.enta.net [84.45.242.45]

5 9 ms 9 ms 9 ms te5-2.telehouse-east.bdr.enta.net [87.127.236.54
]
6 10 ms 10 ms 9 ms 197.g6-0.mpr1.lhr1.uk.above.net [213.161.78.217]

7 23 ms 10 ms 10 ms so-0-0-0.mpr1.lhr2.uk.above.net [64.125.27.225]

8 10 ms 9 ms 10 ms gxn-pi-above-1000Mbps.lhr.above.net [209.249.203
.138]
9 9 ms 10 ms 11 ms g3-1-5.er01.tn5.bb.pipex.net [62.72.140.14]
10 10 ms 10 ms 9 ms ge-0-0-0-3801.jolt-gw.cust.pipex.net [212.241.24
1.14]
11 10 ms 10 ms 11 ms secure.jolt.co.uk [82.133.85.65]

Trace complete.

C:\Documents and Settings\Wright>

The top 2 (minus my router) are not there during the day. Holding around 3 for me at the moment.

Carter · 9 Nov 2006 at 20:13

This is mine.

Code:

Tracing route to secure.jolt.co.uk [82.133.85.65] with TTL of 32:

 1  me
 2  42ms   44ms   47ms   jujuba.dsl.enta.net [87.127.229.7]
 3  43ms   43ms   43ms   telehouse-east.dsl.enta.net [87.127.229.1]
 4  44ms   43ms   44ms   gi1-8.telehouse-east2.bdr.enta.net [62.249.192.125]
 5  45ms   44ms   44ms   ge-3-2-0.3037.ar3.LON2.gblx.net [64.210.30.85]
 6  318ms  324ms  319ms  te1-3.cr05.tn5.bb.pipex.net [195.66.224.29]
 7  314ms  317ms  317ms  g1-1-6.er01.tn5.bb.pipex.net [62.72.140.142]
 8  317ms  322ms  321ms  ge-0-0-0-3801.jolt-gw.cust.pipex.net [212.241.241.14]
 9  319ms  322ms  315ms  secure.jolt.co.uk [82.133.85.65]

Traceroute complete.

Speed test on a 5MB sync

Last Result:
Download Speed: 1844 kbps (230.5 KB/sec transfer rate)
Upload Speed: 371 kbps (46.4 KB/sec transfer rate)