Soldato
- Joined
- 25 Sep 2003
- Posts
- 3,750
- Location
- Manchester
I was happily overclocking and now Vista won't let me in to it. I'm stuck on a black screen with a Vista validation screen. I contacted their "help support" like a browser messenger app but for technical support.
They were unable to help, telling me to phone tech support tomorrow during office hours. I tell them I need my PC working now and all I get is, "Sorry, I am unable to help"...
All I have access too is a browser window (which i'm typing this on). Is there anyway I can get my genuine Vista Premium working now???
They were unable to help, telling me to phone tech support tomorrow during office hours. I tell them I need my PC working now and all I get is, "Sorry, I am unable to help"...
All I have access too is a browser window (which i'm typing this on). Is there anyway I can get my genuine Vista Premium working now???
Code:
19:42:18SystemWelcome Henley Bailey ...
19:42:18SystemConnecting to server. Please wait...
19:42:18SystemConnected to chat3.partners.extranet.microsoft.com
19:42:18SystemInitial Question/Comment: WGA not allowing me to access Vista
19:42:18Systemhttps://www.microsoft.com/athome/default.mspx
19:42:37SystemVince has joined this session!
19:42:37SystemConnected with Vince
19:42:52YouHi Vince, I was talking with Bary and got 'cut off'
19:42:58VinceWelcome to Microsoft Customer Service Chat. How may I help you, Henley?
19:43:07YouI am unable to log in to Windows
19:44:08VinceRegarding this issue I recommend you contact one of our Support Professionals over the phone, you can contact them by calling the following number: 866-530-6599. This number is available Monday - Friday, 5:00 A.M. - 7:00 P.M. Pacific Time.
19:45:48VinceIs there anything else I can help you with today, Henley?
19:46:48VinceAre you still with me?
19:47:09Youhi
19:47:22YouYes, still here
19:47:30VinceDo you have any other concerns?
19:47:34YouI need my PC working now though.
19:47:44YouI can't wait until "working hours"
19:48:09YouA friend of mine has a pirated copy and never has these problems. Why is it that I am?
19:48:13VinceAs I am a Customer Service Representative, I can direct you to the appropriate Support Team based on your issue.
19:48:20YouThis is the third time of validating
19:48:20VincePlease contact to the above mentioned team. They can provide you better assistance regarding your concern.
19:48:54YouYes, but like I said they are not open now and I need Vista to work so I can do my work...
19:50:41SystemYour agent has been disconnected from the system, you are now being transferred to your original queue. Please stand by...
19:50:41SystemVince has left this session!
19:50:51Systemhttps://www.microsoft.com/athome/default.mspx
19:51:11SystemVic has joined this session!
19:51:11SystemConnected with Vic
19:51:41VicWelcome to Microsoft Customer Service Chat. How may I assist you today with Windows Genuine Advantage, Henley?
19:52:24YouHi Vic, I was just alking to Bary and then Vince but strangly got cut off by both. Basically.. I'm trying to get Vista to work.
19:53:11VicHi Henley. I will try to assist you to my best.
19:53:30Youthanks
19:53:51VicFrom your previous interactions, I came to know that you are receiving an message stating that your copy of Windows software is not genuine. Am I correct?
19:54:02Youyep
19:54:22VicThank you for the confirmation.
19:54:31VicAs a Customer Service Representative, I can only assist you with the support options available with your Microsoft product and redirect you to the appropriate resources.
19:55:11YouAre you going to send me that number that isn't active at the moment?
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